Nordic Speaking Graduate Tech Support Engineer

Nordic Speaking Graduate Tech Support Engineer

Location: Dublin

If you are interested in the latest technologies and want to make a difference to our customers, Dell Technologies is the right place for you! 

The Enterprise Technical Services Graduate Program is looking for graduates speaking Dutch or Nordic languages. As part of the program you will undergo an intensive training over a 12-month period, with focus on different technologies, soft skills and hard skills. You will play an important role in solving customer’s everyday problems related to complex technical issues, as well as creating and updating our CRM and Knowledge Base. 

You will:

• Work with our highest tech & most sophisticated products – from IT hardware and software to servers, networking, storage and the cloud 
• Troubleshooting and solving technical issues related to installation, operation, configuration, customization, performance and usage 
• Collaborating daily with multiple stakeholders (Engineering, Field Teams, Management) in order to seamlessly resolve complex technical issues 
• Documenting all issues accurately and creating knowledge articles on all new issues 

Key Responsibilities: 

• Resolve customer-reported issues while working closely with other cross functional teams 
• Provide feedback to Engineering for improving the product quality and reliability 
• Manage your own schedule of cases, which includes determining priority levels and sometimes negotiating and setting expectations with customers
• Document relevant information and ensure that the customer is communicated with in a timely manner regarding the overall progress of their issue and treated with the highest degree of respect 
• Drive operational excellence through quality closures and proper escalation of issues 

Essential Requirements:

• Fluent in any Nordic Language
• Recent Graduate with Bachelor’s Degree in a technical or related discipline (Must have graduate in graduated in 2023/2024)
• A passion for collaborating, solving problems and interacting with customers
• Multi-tasking and prioritizing skills with attention to detail 

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.Application closing date: December 2023Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

Job ID:R228598

Dell’s Flexible & Hybrid Work CultureAt Dell Technologies, we believe our best work is done when flexibility is offered.We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page.