NSS ICT Technical Support Analyst

About us

The National Screening Service (NSS) delivers four national population-based screening programmes – for cervical, breast and bowel screening and for detecting sight-threatening retinopathy in people with diabetes.

Our programmes focus on looking for early signs of disease in healthy people, so that we can:

• detect health issues early
• help prevent disease
• ensure that anyone who does develop the disease being screened for has the best chance of early, more effective treatment
• reduce people’s risk of developing a disease or its complications
• support people in makinginformed decisions about their health

Choose Screening: Together we can make a difference is the National Screening Service 5-year Strategic Plan outlining our strategic priorities and goals for the years 2023-2027.

Our mission: We deliver population screening programmes that help prevent, reduce the risk of, and assist the recognition of, disease in Ireland.

Our vision: To work together to save lives and improve people’s health through population

screening.

The main purpose of this role is to provide Helpdesk application and hardware support to the development and maintenance of applications in use in the NSS, primarily CervicalCheck, and the users of those applications.

The role involves the analysis of issues with the ICT systems, and the project management of the resolution of those issues in conjunction with the software system support vendors, to resolve all issues promptly and maintain availability of the applications. The hardware and software working environment of the NSS includes a LAN/WAN, running Windows Server 2012 & later, Win 7 and later, MS Office 2010 and later and bespoke software to ensure optimum availability of IT Resources within policies and procedures.

The role involves assisting in managing the relationship with external hardware and software suppliers and in the evaluation of new systems and the resolution of problems with operational systems. The post holder will be expected to assist with the management of the development of new Business Objects reports with a service provider and to contribute to data protection, security and help protect the integrity of data within the NSS.

The post holder will work in the IT Department primarily in the Limerick office, but there may be a requirement to visit and support IT colleagues in our offices in Dublin, Cork and Galway.