Office Administrator

Join our team

With a global footprint spanning six countries around the world, Dovida delivers nine million hours of care each year.

In Ireland, our network of 25 offices and 350 key players manage 4,000 professional caregivers, who support, uplift and empower 7,000 clients in cities, towns and villages across the country. Dovida’s ‘Circle of Care’  philosophy ensures it fulfils its promise: Your Life, Your Way

EXPERIENCE REQUIREMENTS:

• Minimum 1 years experience working in a busy office environment
• Must be familiar with Microsoft office (Outlook, Excel, Word)

PERSON SPECIFIC REQUIREMENTS:

• A professional, friendly and approachable demeanour
• Excellent organisational skills
• Ability to multi-task
• Excellent customer service skills
• Time management

What you`ll do

• Professionally manage all telephone enquiries and ensure that all calls are passed on to the required people in order that they are dealt with efficiently.
• Monitor Unique IQ and staff attendance.
• Ringing Caregivers as required to confirm their shifts via our log in system
• Assist with payroll and invoicing administration
• Assist with accounts receivable administration
• Meet and greet new Job Applicants, Caregivers, Clients and suppliers with professionalism and courtesy, whether on the telephone or in person
• Set up appointments on shared calendar as required
• Printing and setting up of forms/information packs/journals
• Scan Client activity logs to Client files
• Open post daily and distribute to appropriate person
• Post all outgoing correspondence as required
• Reply if appropriate to all emails/forward to appropriate person
• Responsibility that sufficient supplies of all stationary, toners and other office supplies are maintained.
• Keep reception area clean, organised, friendly and inviting
• Keep track of all stocks of PPE and reorder when required
• Support HR team with CAREGiver compliance
• Administration of anniversary & birthday cards for all clients
• Take all Client Service Enquiries as required, and follow up using email templates for each service offering
• Enter all enquiries onto our internal CRM tracker

What you`ll get

• Competitive salary
• Laptop
• Career Growth Opportunity