Office Administrator

Waterford Hearing Services is a family-owned and operated Hearing Aid & Audiology Services provider based in Waterford City.

We are currently seeking a full-time Office Administrator for our practice. A background in medical administration would be preferable or experience in a busy office or clinical environment would also be an advantage.

Core candidate attributes

• Patience & empathy; customer-focussed service is our primary goal
• Strong customer service skills - excellent written and spoken English are essential
• Computer literate and proficient in MS Office
• Ability to work independently on your own initiative
• Diligent attention to detail

Job Description

• Manage client enquires via telephone, email & in-person at reception
• Meet & greet clients in a professional and understanding manner
• Record relevant information from clients prior to appointment scheduling
• With experience, learn to diagnose and complete basic repairs of patient hearing aids
• Package, post, and track orders/repairs with various national/international vendors
• Take payments (cash and credit card), manage invoices, and update client finances.
• Scan and file client documents
• Manage the upkeep and cleanliness of the office; maintain stationary levels

Work Location/Other

• In-person - Monday to Friday - 9:30 to 17:00
• 4 weeks paid holidays

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