Office Administrator

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®Top 100 Most Loved Workplace®Forbes Best-in-State Employer

Motor Insurance FNOL Agent

Role

FNOL Agent – Fluent English essential, another European language an advantage.

Reporting

FNOL Team Leader

Key Roles

The FNOL recovery agent reports to the FNOL Team leader and is responsible for the processing of all FNOL claims, processing Third Party recoveries to the relevant claim handler/ Insurance provider, presenting to DCU completed documentation for the recovery of damage cost and replying to customers gathering supporting details for their damage charges.

Specific Responsibilities

• Reporting the incidents – Ensuring the Claims are recorded accurately and in a timely manner.
• Open case and determine handling .
• Process claims -Damage costs are documented; liability is established, and a claim is initiated against the relevant party where appropriate.
• Ensure the quality and accuracy of data entry into Strada.
• Ensure all claims are opened within 24 hours of notification with correct disposition to determine if the file is 1st party, 3rd party or info only.
• Match VDA’s to the claim.
• Reply to customers when contact is logged. Retrieve supporting documents as required.
• Follow up with return location for submission of the accident report form, pictures and any relevant documents as required.
• Ensure corporate standards and procedures are adhered to.
• Maintain target of completing recovery in less than 10 working days.
• Ad hoc tasks as required.

Job Contacts

• Rental Locations
• Claims Handlers/ Insurance provider
• Maintenance Dept
• Damage collector
• Renters

Professional Experience:

• Previous experience of working in an office environment an advantage.

Knowledge:

• Fluency in market specific language– Written & Spoken
• Intermediate level in Microsoft office is required.
• Knowledge of systems e.g. GAR desirable but not essential

Skills:

• Good level of communication (Capacity to deal with Management levels and Customers
• Ability to cope with pressurised environments.
• Ability to work independently and part of a team.
• Time management

Competencies:

• Relationship Management & Team Working
• Effective Communication
• Business & Customer Orientation
• Analysis & Decision Making
• Organisation & Resource Management

Benefits of working for Sedgwick in Ireland

• Education Contribution
• Career development and progression
• Health Insurance Scheme
• Tax Saver Travel Scheme
• Sedgwick's Sports & Social Club
• Discounted Personal Training group circuit classes
• Montessori & After School Care
• Discount Benefits
• Employee Assistance Programme
• PHI & Life Cover

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Pay: €22,600.00-€28,997.89 per year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus pay
• Performance bonus