Office and Events Assistant

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Description Summary

The Office Assistant is required to assist in the management of the facilities function at different sites. He/She is responsible to ensure the general upkeep and appearance of each site is to the highest standard. He/ She will work closely with the facilities manager and the clients in ad hoc duties.

Role Summary

Reporting to the Lead Office Assistant, you will be working as part of a varied team to enhance the excellent standards of operational facilities delivery in our client's state-of-the-art campus. This will include; carrying out detailed floor walks, checking meeting rooms, providing event support, stocking of printing stations, enforcing the clear desk policy, and anything else covered by the client WPS team. 

Responsibilities

• Providing additional support for Clients
• Familiarization with the Standard Operating Procedures (SOP’s)
• Upsell facilities by making the Facilities Manager aware of any gaps in service.
• Report any maintenance issues which you notice onsite to the Facilities Manager.
• Assist in emergencies such as light leaks, spills etc.
• Attend to meeting room requests/set ups
• Identify and report hazards and incidents
• Assist in health and Safety including bell tests, floor walks and first aid boxes are stocked
• Working as part of a team in delivering a high standard
• Respond to soft service calls logged with the facilities help desk.
• Investigate the nature of the problems and seek a speedy resolution.
• Greeting clients and staff to generate a professional and welcoming atmosphere.
• Liaising with the cleaning team on specific requests and ensuring the cleaning schedule adhered to.
• Ensure the office floors are kept tidy at all times, ensuring to check these areas frequently.
• Remove waste paper from all areas and ensure proper storage and segregation and collection by contractor
• Frequent checks of key areas like toilets and café area, tidying and replenishing stock when necessary
• Set up and support Meeting rooms in line with client requests
• Flexibility working weekends and after hours when requests.
• Monthly completion of timesheets/reports/stock sheets

Requirements

• Highly organized and excellent time management
• A high level of attention to detail
• Ability to work on own initiative
• Customer service experience
• Fluent English
• Knowledge of MS Office (Word, Excel & Outlook)