Office & Customer Service Administrator

Sheridans Cheesemongers are Ireland’s leading specialist cheese retailer and wholesaler. We’re passionate about sourcing the finest artisan food products from Ireland and across Europe — and we’re looking for a motivated Office & Customer Service Administrator to join our team.

🕐 Hours:

• 32 hours per week (Mon–Thurs)
• December only: 40 hours per week, 5 days over 7

What You’ll Do

• Provide outstanding customer service to wholesale clients and Sheridans’ own shops.
• Process and manage orders via Unify, Procure Wizard & Intact.
• Handle invoicing, credit notes, and proof of deliveries.
• Maintain price lists and online ordering systems.
• Liaise with couriers, logistics, and customs where required.
• Support sales by upselling and keeping up to date with new products.
• General office administration and ad hoc duties.

What We’re Looking For

• Strong customer service skills and excellent communication.
• Confident with MS Office (Excel & Outlook in particular).
• Highly organised with great attention to detail.
• Able to work well under pressure and manage deadlines.
• Team player with a positive, flexible attitude.
• Experience in food or consumer goods a bonus (but not essential).

Benefits

• Generous staff discount on Sheridans cheeses & artisan products.
• Free product tastings and training to expand your food knowledge.
• Bike-to-work scheme.
• Employee Assistance Programme (if applicable).
• Casual dress code for office-based roles.