On-Call Coordinator

We're seeking a dedicated Oncall Coordinator based in our Mayo Office to join our team and provide out-of-hours support to our clients, their families, and our carers. As an Oncall Coordinator, you'll play a crucial role in ensuring the smooth operation of our services during non-office hours. Your responsibilities will include providing phone and desktop support, maintaining client activity records on our IT system, and preparing handover materials at the end of your shift.

This role is hybrid, however you will be in office for your initial training. You must be available to work evenings and weekends on a rolling roster as you will be part of a team of coordinators.

YOUR ROLE AS ONCALL COORDINATOR:

Daily Impact: Your role isn't just a job – it's an opportunity to positively influence someone's life every day. Your compassion and dedication will empower individuals to lead fulfilling lives at home.

Essential Connection: For many of our clients, you may be the sole person they interact with. Your presence and care are not just essential; they're a lifeline.

Dynamic Team: Join a dynamic team enhancing the quality of life for individuals and communities throughout Northern Ireland.

WHAT WE'RE LOOKING FOR:

Compassion: A genuine passion for making a positive impact on the lives of others.

Dedication: Commitment to providing vital support and care to those who need it most.

Team Spirit: A desire to be part of a dynamic team that values collaboration and excellence.

WHAT YOU'LL GAIN:

Professional Growth: Opportunities for professional development and advancement within a rapidly expanding company.

Fulfilment: Experience the satisfaction of knowing your work directly contributes to the well-being of others.

Community: Join a supportive community of like-minded professionals who share your dedication to making a real difference.

BENEFITS:

• €200 Sign on Bonus
• €200 Refer a Friend
• Company uniform
• Cycle to Work Scheme
• Training & development opportunities*.

KEY DUTIES AND RESPONSIBILITIES

• Maintain all client activity on IT system
• Prepare handover materials at the end of shift
• To represent the Company in a professional manner always, on the telephone, face to face or in written communication
• To ensure that telephones are answered promptly, and people are spoken to in a polite and respectful manner
• To be conversant with the Care Act 2014 ensuring the wellbeing of people in need of care and support services. (National Quality Standards) and legislation governing the service and other regulations concerning the provision of both domiciliary care and residential care services
• To be aware of the Quality Assurance Policy of the Company in the provision of a quality service to the Service Users
• To maintain confidentiality always and carry out the Company's Confidentiality Policy
• To report to the Client Care Manager and Director of Care any issues regarding the safeguarding of clients.
• To ensure the continuous improvement of service delivery
• To participate in companywide projects
• To carry out any other tasks required by the company
• The post holder may be required to undertake such other duties as may be required to meet the needs and responsibility of the Company.

To undertake any other reasonable duties as required*

ESSENTIAL SKILLS & EXPERIENCE

• Experience of providing support to clients or service users via phone or IT
• Teamwork Skills
• Relationship management
• Strong telephone skills
• Excellent organisational and planning skills
• Computer literate. Including MS Office
• Administrative experience

DESIRIBLE CRITERIA:

• Experience of working within a Call Centre or Shared Service Centre environment
• Experience of the health or social care sector

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