On-Site Shipping Administrator

Accountabilities

Key Accountabilities

• As we are based on the customer’s premises, customer relations & compliance is our number one focus.

• Read, understand & adhere to Customers SLAs, SLG & SOPs.

• Comply with all requirements pertaining to Customer safety/security.

• Working in HVI/ Known shipper environment with the highest security standards.

• Participating in Customers safety programs including Good Catch & attending safety meetings including Dock Safety & PIT teams.

• Supporting Ireland Logistics with Lean & cost saving initiatives.

• Processing all Customer/DGF shipments exporting from the site.

• Ensure full GTT & Revenue compliance for all shipments.

• Maintaining reports for Customer as requested.

• Strong P.C skills are good knowledge of Microsoft Excel & Outlook. 

• Supporting early start times 05:30, based on high volume expectations for die or factory automation shutdowns, appropriate notice will be given to DGF from Customer on these requirements.

• Effectively managing Customers Repair/ Return & pump collection process.

• Micromanaging all Customer product from export to POD.

• Working to Customers strict TPT requirements.

• Communicating with destination sites through pre-alerting & follow-up to ensure TPTs are met.

• Arrange Customers X-site collection process.

• Ensure correct accruals for DGF shipments.

• Arrange trucking for all outbound shipments.

• Creating Export SADS for all Customer contracted carriers to the highest controlled standards.

• Processing invoices for Customer.

• Arranging collections & deliveries for all local & trade show shipments.

• Supporting Shipping’s warehouse duties when business requires.

• Participate in the implementation of operational processes & perform work to the standards of Good Distribution practice (GDP) for Life Science business, as required.

• Ensure operational compliance to all revenue and international trade legislative requirements, in addition to all DGF IE policies and procedures (H&S, Quality, Environmental, HR, etc.), and work in a manner that supports the Company environment programme

Expected years of experience

(Minimum)

• At least 2 years in a warehouse environment
• Computer literate, with MS Office (Word, Excel, Outlook)
• Strong problem solving experience
• Very strong communication skills both verbal and written.

Expected Qualifications 

• Leaving certificate (or equivalent) a minimum requirement

Relationships with others

• Communicates in an open and honest manner. 
• Treats others with respect, develops trust and values diversity. 
• Demonstrates sensitivity to diversity, i.e. culture, gender, age, religion, race disability. 
• Develops effective relationships with employees, peers and managers. 
• Confidence in dealing with all levels in the business over the telephone and also on a face to face basis. 
• Ability to remain calm when dealing with difficult people. 
• Good listening skills and ability to respond in a clear, respectful manner.

Teamwork

• Commitment to fulfilling their role in a team. 
• Supportive approach to other team members. 
• Shares information, knowledge, ideas and experience freely with others. 
• Commits to team decisions and contributes to building a team spirit. 
• Works collaboratively with others to achieve team or business objectives.

Customer Orientation

• Basis decisions on how his/her actions impact on customers and DHL. 
• Builds and maintains effective relationships with customers, suppliers and other departments. 
• Focuses on the needs of customer and seeks to meet and exceed expectations. 
• Quickly and practically solves problems, seeking advice where necessary.
• Appreciates what customers want and continuously strives to meet customer expectations.

Problem Solving

• Identifies issues, problems and opportunities. 
• Gathers information and analyses cause and effect. 
• Quickly and practically solves problems. 
• Establishes effective work processes and measures. 
• Creates awareness of the problem, solution and action taken.

Commitment to Excel

• Achieves work targets and is willing to take on additional roles/responsibilities. 
• Continuously reviews current processes. 
• Seeks and is open to feedback from others. 
• Always behaves in a manner consistent with DHL's values. 
• Demonstrates a positive attitude to change. 
• Flexible approach to work. 
• Looks for opportunities in a changing situation.

Procedural Skills

• Ability to organize own workload across a range of responsibilities & meet deadlines. 
• Ability to select appropriate procedures. 
• Ability to follow procedures. 
• Ability to meet procedural deadlines. 
• Ability to improve an existing procedure.
•  Ability to create a procedure.

Attention to Detail

• Ability to work with lots of data to high level of accuracy. 
• Ability to apply high attention to detail to written (text) documents. 
• Ability to follow through on procedures and ensure completion.