Online Sales Executive

About Us:

One of Irelands largest Furniture Retailers, we are a dynamic and fast-growing company passionate about delivering exceptional products and providing excellent customer service.

As we are constantly expanding with over 22 stores nationwide, we’re looking for an enthusiastic and self-motivated Online Furniture Sales Executive to join our expanding e-commerce team and help drive revenue growth, enhance customer experience, and support our online presence.

Key Responsibilities:

• Drive Online Sales: Actively engage with online leads and convert inquiries into successful sales.
• Upsell & Add-On Opportunities: Maximize revenue by offering relevant add-on products and solutions during customer interactions, particularly during phone calls or online chats.
• Market Research: Explore new business opportunities, customer segments, research our competitors and emerging trends/products to create strategic proposals and campaigns in order to improve the business.
• Sales Reporting: Monitor and report on sales performance, customer behavior and feedback, and conversion metrics. Become part of the marketing team to provide insights and recommendations to improve strategies.
• Customer Service: To provide excellent customer service and administrative support to ensure smooth day-to-day operations. This role involves handling customer inquiries, processing orders, maintaining records, and supporting internal teams with admin tasks.
• Respond promptly and professionally to customer inquiries via phone, email, or webchat.
• Resolve customer complaints or escalate them to the appropriate department.
• Logistics: Work closely with the logistics team to ensure all orders are dealt with in a timely manner and deliveries are on schedule.
• Product Knowledge: Maintain a high level of product/service knowledge to provide accurate information.

Aspects of the role will contain the following, mainly managed by core customer service but you should have some experience in the following.

• Deliver high-quality telephone service to customers by effectively handling enquiries, addressing requests and taking ownership of each issue/order.
• Problem solving - determine the quickest and most effective way to deal with customer queries to find the right solution for the customer.
• Assist customers with product information, order status, delivery scheduling, returns and warranty claims.
• Troubleshooting issues with products or services.
• Identify and escalate priority issues and provide follow-up support where necessary.
• Maintain accurate records of customer interactions in our CRM system.
• Process repair requests, service issues and any appropriate after sales follow up action and liase with customers and stores accordingly.
• Work closely with our team in supporting each other in all aspects of the job.
• Provide feedback to management on recurring issues or customer concerns to support continuous improvement.

The Person

• Must be an enthusiastic individual with a talent for selling, matched with a strong customer focus.
• Resilient and optimistic with the ability to convert cold calls into sales.
• Goal driven and results focused with a desire to be successful.
• A desire to develop and progress within an expanding company.
• Achieve weekly sales targets, using our website and dealing with our customers & clients on a day-to-day basis, both by telephone, e-mail and online webchat.
• Energetic and enthusiastic.
• Willingness to provide a top-class professional service.
• Must have a passion to develop sales channels by driving sales via different medium, formulating promotions and identifying missing products to help fill goals.

Skills and Qualifications

• At least two years sales experience.
• A strong understanding of selling in a digital environment.
• A history of continuous improvement within a similar role.
• Furniture experience would be a benefit but not essential.
• A demonstrated achievement of sales targets from a previous role.
• You will have strong IT skills and an excellent telephone manner.
• You will be a team player with excellent communication skills.
• Able to use your own initiative, you will be hard working, conscientious with strong motivational skills.
• Experience of leading a team or supervisory experience in a web sales role while not essential is desirable.

WHY JOIN US: Look us up on Glassdoor- rated 4.6/5 read our reviews.

• Fun, fast paced & high energy work environment
• Culture of developing and promoting from within the company
• Our Generous staff discounts
• Our pension scheme
• Our Bonus Scheme
• Our Educational Support Scheme
• Our Discounted corporate rate health care
• Our free Employee Assistance Programme
• Our wellbeing initiatives like our Bike to work scheme
• Career Development Opportunities
• Continuous professional development with dedicated training resources
• Our wonderful employee discount card offering discounts on products and services nationwide.
• Our free flu vaccination.

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