Operation Administrator

Nostra is a leading Managed Service Provider (MSP) in Ireland, dedicated to delivering advanced IT solutions that enable businesses to build reliable, secure, and scalable IT foundations. With a commitment to continuous improvement, we serve a diverse range of industries, providing exceptional services that empower our clients to focus on their core business goals.

The role of the Operations Administrator is to support the Operations Manager & Technical Consultant. The role combines operational coordination with hands-on technical exposure which includes working within systems, assisting with customer tickets and supporting solution delivery. 

Nostra has offices in Dublin, Galway, Cork and Belfast.

Responsibilities:

• Creating structured handover documents and requesting key client contact information for ticketing purposes. 
• Support customer ticket management by tracking open items, following up to ensure actions are completed within agreed SLAs.
• Assist with internal voice projects migrating clients to our in-house system.
• Support customer onboarding processes by ensuring documentation, system access, and key information are accurately recorded.
• Liaising with vendors across Europe for pricing for new opportunities.
• Supporting the Operations Manager & Technical Consultant during internal and customer calls, capturing accurate meeting notes and clearly documenting actions.
• Managing the internal monitoring system for data connections and ensuring all services are added. 
• Managing equipment orders, tracking delivery and updating internal records. 

Requirements:

• 2 years’ experience required in an operations environment. 
• This is an operations-focused role with technical exposure. It does not require engineering experience, but candidates should be confident working with IT/Telecoms terminology and systems.
• Highly organised with exceptional attention to detail.
• Confident communicator (written and verbal).
• Comfortable working across multiple projects simultaneously.
• Proactive mindset — able to identify issues before they become problems.

Benefits:

• Generous professional development budget.
• Company Pension. 
• Health Plan.
• Wellness Benefit. 
• On-site Gym.

At Nostra we value our people. We are a passionate team committed to doing our best, our values are trust, accountability, expertise, people, integrity, and empathy. These values form a central part of our recruitment process. Nostra is an equal opportunity employer committed to diversity and inclusion.