Operations Administrator

If you are a customer focused individual and want to join a fun and family orientated food and facilities management company which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: 

Do the right thing, Have fun & grow together, Take pride in what you do!

We are currently recruiting for a Operations Administrator to join our team based at Concept Services in Dunmurry. This is a great opportunity to join a world leading facilities management company.

Working Pattern:

• Monday to Friday
• 9am to 5pm
• Temporary position

Rewards:

• 30 days’ paid holidays (pro rata) 
• Employee Assistance Program to support your health & wellbeing
• Company Pension Scheme 
• Financial Education/Financial wellbeing advisory service 
• Training and urivalled opportunities for career progression
• Uniform Provided 
• Company Events

The Role

• Answer incoming calls from customers and operatives, providing excellent service and support
• Manage job scheduling and coordinate daily assignments
• Prepare and issue accurate invoices in a timely manner
• Maintain and update client portals with relevant job and service information
• Monitor and respond to emails across three shared inboxes
• Organize operative schedules and arrange internal meetings
• Order and track service-related products and supplies
• Retrieve and analyse tracker data for operational insights
• Track incomplete tasks and report findings to the Operations Manager
• Assist in gathering and organizing data for operational reporting
• Scan and process contracts submitted by the sales team

The Person:

• Strong organizational and multitasking skills
• Excellent communication and interpersonal abilities
• Proficiency in Microsoft Office and general IT systems
• Experience in a similar administrative or operations role is a plus
• Ability to work independently and as part of a team
• Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day-to-day basis.