Operations Manager

About Mitie

Mitie Ireland is a leading facilities management, consultancy and professional services company. We offer a range of specialist services including technical services, security, cleaning, industrial cleaning, energy and sustainability, and professional consultancy. Our breadth and depth of services and expertise means that we can help to increase efficiencies, reduce costs, increase sustainability, and improve performance for our clients.

We work with a wide range of private and public clients to create great work environments. At the 2025 Facilities Management Awards, our outstanding work was recognised with awards for ‘Client and Service Provider’, ‘Best People Development’ and ‘Excellence in Health & Safety’. Mitie Ireland also won Facilities Management Company of the Year at the recent Chambers Ireland in Business Awards 2024.

Mitie have been awarded the IBEC Keep Well Mark in 2021, 2022, 2023, 2024 and 2025 for our commitment to employee wellbeing and we have also been named in the Top 100 Employers for Wellbeing in Ireland. Mitie were the first FM company to achieve the Keep Well mark for employee wellbeing. We are proud of our diverse workforce and recognise our people through several reward and recognition schemes, as well as through our learning and tailored personal development.

We are Mitie, the future of high-performing places. 

An overview: 

This is a fantastic opportunity for an experienced Operations Manager from the transport industry to join our team! We offer excellent benefits as well as people driven culture. This role will operate on shift work, covering 5 days over 7. 

Key responsibilities:

• Develop and maintain effective client relationship ensuring that regular liaison is maintained and that standards, audits, KPI’s, SLA’s and management reports reflect the standard of service to their optimum and in line with customer expectation.
• Ensure contract retention is maximised.
• Produce costing sheets for contract annual reviews, operational amendments, new business (not within the sales criteria) and additional sites/services to existing contracts in accordance with the company pricing policy and sign off procedures.
• Delivering out-sourced cleaning facilities to our client.
• Management of employees at our client sites, ensuring day to day duties are performed to the best of their ability.
• Optimise opportunities for additional works (scope works, price and submit quotes as required).
• Support business development regarding surveys, pricing, meeting prospective clients.
• Take full accountability of the financial budget to ensure profitable returns to the business and best value to the client.
• To successfully manage and lead the regional team whilst ensuring the growth and profitable operation of the area.
• Manage conflict & resolve service provision.
• Responsible for signing off for payment of supplier invoices.
• To provide a safe working environment for our employees on client sites & to co-operate & co-ordinate with clients on site health & safety matters.
• Mobilise new contract wins, follow the MITIE Mobilization plan from TUPE through to steady state.
• Motivate MITIE management team, train, supervise and organise replacement cover where required.
• Monitor attendance, sick leave, holiday requests, and time sheets.
• Agree any training needs and free up staff accordingly.
• Undertake performance management of staff under your control, performance manage as necessary.
• Consult with HR on disciplinary issues for guidance and common understanding / approach.
• Review applications, interview and select new recruits as and when approved and required.
• Implement a positive health and safety culture.

About you:

⦁ Proven success in an operational management position with customer satisfaction, line management and budget control responsibility.

⦁ 5+ years’ experience within the Transport / Facilities Management industry required. 

⦁ Experience managing cleaning operatives for soft services.

⦁ Experience in delivering out-sourced facilities is desirable.

⦁ Financial Management experience – previous experience managing a P&L in excess of €10 million is essential.

⦁ Strong People Management experience is a must.

⦁ Financial and Account Management understanding.

⦁ Be able to lead the onsite teams, challenge and positively influence their input to the sites.

⦁ Have excellent computer software skills.

⦁ Diploma or Degree in Facilities Management, Business Management or Related theme.

Benefits include:

⦁ 25 days annual leave. 

⦁ Car allowance.

⦁ Employer Pension contribution. 

⦁ Single cover healthcare. 

⦁ Annual leave purchase scheme (buy up to 5 extra days of annual leave per year).

⦁ Free virtual GP service.

⦁ Access to our Employee Assistance Programme (EAP).

⦁ Mi Recognition (Thanking employees for a job well done ranging from €25 - €250).

⦁ Talent Referral Scheme (Earn €100 - €3000 for referring a friend to Mitie).

⦁ Long service awards (Ranging from €50-€300).

⦁ Mi Deals (Fantastic savings at high street stores).

⦁ A non-contributory life assurance scheme.

⦁ Bike2Work Scheme.

⦁ Tax Saver Scheme.

⦁ Learning & development (access to 200 courses on our L&D platform).

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