Operations Manager

Here’s the deal about us.:PepTalk is all about keeping people safe, engaged, and thriving on the job. We’re an industry-leading SaaS platform revolutionizing psychological health and safety in the construction world. With tighter deadlines, high-stakes projects, and the need for top-tier safety, we’re here to help project teams stay safe and motivated. Through real-time data insights and action-packed interventions, PepTalk empowers teams to tackle psychological risks, enhance safety, and power up their project performance. The world of work is shifting fast, and construction sites are right at the heart of this evolution. As we grow, we’re on the lookout for someone excited to jump on board, drive impactful changes, and bring our customer success experience to a new level. Ready to roll with us? Let’s make a lasting impact together! Role Overview

Here's what our team needs:

To act as the COO’s right hand, owning customer onboarding, talent acquisition, and process management. This role ensures that (1) new customers are onboarded seamlessly, (2) the company attracts and retains the right people, and (3) core processes run efficiently without bottlenecks.

Core Responsibilities

1. Operations - Customer Onboarding & Process

• Coordinate with Sales, CS, and Finance to ensure contracts, invoicing, and compliance steps are completed.
• Manage account setup across systems (HubSpot, dashboards, billing).
• Track onboarding milestones and proactively remove blockers.
• Document and optimize onboarding playbooks and SOPs.

2. Talent Acquisition & HR

• Partner with COO and team leads to forecast hiring needs.
• Manage end-to-end recruitment: drafting job specs, coordinating job ads, sourcing candidates, screening, and managing interview logistics.
• Build and maintain a candidate pipeline (direct sourcing, LinkedIn, agencies where needed).
• Own the new hire onboarding experience—ensuring smooth start for employees.
• Maintain HR records (contracts, benefits, leave, compliance).
• Support COO in running performance reviews and employee engagement initiatives.
• Drive company culture—championing our values, encouraging collaboration, and being the ambassador of fun through team events, celebrations, and recognition initiatives.

3. Finance Touchpoints (Onboarding Focused)

• Ensure new customers are properly set up with finance (billing profiles, POs, payment schedules).
• Track first invoices and escalate any issues to Finance and COO.
• Maintain a clean link between Sales → CS → Finance during onboarding.

4. COO Support / Operations Backbone

• Prepare weekly updates on onboarding status, recruitment pipeline, and HR activity.
• Drive operational projects as delegated (process automation, compliance, system upgrades).
• Keep COO’s operational priorities on track—ensuring deadlines and follow-ups are managed.
• Some travel may be required

Profile

Skills & Experience

• 3–6 years experience in operations, HR/talent, or customer onboarding.
• Proven track record of running recruitment cycles end-to-end.
• Familiarity with CRM (HubSpot preferred), HRIS, ATS, and finance systems.
• Strong organizational skills with ability to manage multiple streams (customers + hiring).

Attributes

• Natural “operator” — process-driven, structured, and detail-focused.
• High energy, proactive, and able to anticipate needs.
• Strong communicator and relationship builder.
• Comfortable balancing external (customer onboarding) and internal (recruitment/HR) priorities.
• Discreet, trustworthy, and able to handle sensitive information.

Success Metrics

• New customers consistently onboarded within agreed timelines and with positive feedback.
• Recruitment pipeline always active, with key roles filled within agreed timeframes.
• COO significantly freed from day-to-day HR and process management.
• Improved internal satisfaction with onboarding (both customer and employee).

Anything else …?

I guess just to say ‘we are open’; open to whatever your background or status is. We don’t care how young, old or middley you are. We just want to do great work and be surrounded by great people. So if you are human (or at least mostly human) that works for us.

This role could involve working with our US and European customers so if a different time zone or location suits your lifestyle we are all for it.

A bit about what matters to us at PepTalk:

• We want good stuff for people, for our customers, their families and friends. We believe in the power of people and community. Great stuff happens in business, at home, in life when we are at our very best, mentally, physically and emotionally.
• We believe change = possible + accessible.
• We like a bit of fun! Work should be challenging but it shouldn't be a drag, and we aim to have fun as we go.
• We tell it like it is. In our team meetings, to ourselves and to our customers. We are credible because we are straight-talking and we care enough to be honest.
• We love to inspire and be inspired.
• We love a good conversation, things are best when they are two-way. We are not B2B or B2C, we are H2H (Human to Human). We debate, ferociously. That’s where some of the best decisions come from.

The mothership has landed?

• Sounds like this is right up your alley, well get applying stat!
• Use Rezoomo to apply with a CV and cover letter anything else that should be included? you can add relevant questions in rezoomo - like do you need a work permit to work in the US, Salary expectations etc.
• Don’t just send the same cover letter to every job. Think about it, research us, consider your fit and what you may gain from this experience. Consider the gaps you may hit (there will be some) so you’re aware of what they might be, and most importantly tell us about you.

The perks

• A competitive salary
• Benifits
• Wellness Days (Told you we're sound)
• Remote working options and a flexible environment that promotes wellness and work life balance
• Unlimited vacation.
• An exciting and versatile job with career development opportunities and progression.
• The opportunity to work with a talented and diverse team in an inclusive work environment.
• A learning culture where continued learning & development is supported and encouraged.

To apply, we will need :

· A CV

· A letter, please don’t send a ‘Dear Sir/Madam’ application letter, write from a person to a person, real talk as we are real people