Operations Manager
Location: South East, based in WexfordPosition Type:Location South East, based in Wexford 35 hours per week over 5 days (Monday to Friday) 9am-5pm On call requirement as per roster/policySalary: €61,186.02 - €61,186.02 This role will include, but not be limited to the following:
Promote and maintain the ethos of Pieta which is rooted in compassion and care
Monitor and support therapists in the delivery of safe, high quality therapeutic interventions
Ensuring best practices in clinical governance, up to date accreditation and insurance
Ensuring all therapists attend individual and group supervision
Oversee client assessments and risk assessments, ensuring best practice, and supporting access to the service in line with our service model and ensure that risk management strategies are implemented and reviewed as needed
People management including Therapists and Centre Administrators
Probation and performance management and individual management support meetings
Oversee staff training, inductions, rostering and record completion
Oversee file management in-line with GDPR, data protection and confidentiality
Act as a Pieta Clinical Representative in the local community as required and agreed by Regional Manager
Consult and collaborate with Regional Manager
Escalate areas of concern to Regional Manager
Implement all policies and procedures and monitor and ensure compliance by all staff
Work closely with operations department to ensure Health & Safety compliance in centres/with staff
Liaise with Regional Support Coordinator and Regional Manager for appropriate allocation of clients and waiting lists
Maintain an agreed clinical caseload if required (dependent on service needs)
Ability to fulfil obligations as per the Children First Act 2015
Work in accordance with Pieta’s Policies, Procedures and Guidelines to ensure consistent delivery of services and compliance with legislation e.g in the following areas: Health and Safety, GDPR and Child Protection
Work within an agreed budget
Qualifications
Essential - A third-level degree in a relevant Healthcare area
Essential - Experience in a similar management role within a clinical setting, with a minimum of 3 years of management experience
Excellent Communication, People Management & Interpersonal Skills
Proficient in using Microsoft Office Suite
Outgoing manner, able to establish relationships with a variety of people, and to be confident in presentation and communications
Be interested in and demonstrate a belief and enthusiasm for the work of Pieta
Experience with databases an advantage (e.g., Salesforce CRM)
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