Operations Support Specialist

The Company:

Founded in 1998, EZ Living Furniture are the largest independent furniture retailer in Ireland. We have almost 400 team members and we are constantly seeking people who wish to build a career with a company that has a growth mindset and offers real career enhancing opportunities.

Role Overview:

An exciting opportunity has arisen to join EZ Living Furniture as an Operations Support Specialist. In this key role, you will provide direct support to both the Retail Operations Manager and the Logistics Operations Manager, helping to ensure the smooth and efficient coordination of our retail and logistics functions across the business. Based in our Head Office in Galway, the successful candidate will play an integral part in a large, fast-paced operation. If you're looking for a new challenge in a dynamic and growing company, we encourage you to apply today.

Key Responsibilities: 

Operational Support:

· Collaborate closely with the Retail & Logistics Operations Managers to implement, monitor, and continuously improve operational processes, policies, and procedures.

· Identify and recommend new procedures for increasing the efficiency of day-to-day operations.

· Flag recurring issues or process gaps to the Retail and Logistics Operations Manager for resolution.

· Provide administrative support to the operations team and other departments as required.

· Be a go-to point of contact for routine operational questions from retail or logistics teams as required.

Communication:

· Maintain communication to the retail and logistics teams when required, ensuring clear and timely communication of updates, initiatives, and operational changes.

· Collaborate with various departments to streamline operations and improve efficiency.

Issue Resolution:

Help investigate and resolve operational issues raised by retail or logistics teams, escalating to the Retail or Logistics Operations Manager, or other departments where necessary.

Compliance & Standards:

· Assist in monitoring store and warehouse adherence to established operational, compliance, and health & safety standards.

· Support audit processes and help ensure compliance practices are consistently followed.

Reporting:

· Collaborate with the Retail & Logistics Operations Managers to compile and analyse sales and operational data.

· Support performance tracking, issue identification, and process improvement opportunities.

Meeting & Visit Preparation:

Assist in the preparation of agendas, presentations, and documents for meetings and site visits alongside the Retail and Logistics Operations Managers. Collate feedback or action points following visits and meetings.

People Management:

Handle sensitive and confidential information, such as staffing updates, performance data, or HR-related communications with the highest level of discretion and professionalism.

Skills Required:

• Extremely organised with great attention to detail is an essential part of this position.
• Ability to prioritise your time to complete tasks as efficiently as possible.
• Good general computer skills – training will be provided on our IT systems.
• Reliability and commitment.
• Excellent communication and interpersonal skills.
• Ability to work independently while managing multiple priorities.
• Comfortable working in a fast-paced, dynamic retail environment.

WHY JOIN US: Look us up on Glassdoor - rated 4.6/5 read our reviews:

• Fun, fast paced & high energy work environment 
• Culture of developing and promoting from within the company 
• Our generous staff discounts 
• Our pension scheme 
• Our bonus scheme 
• Our educational support scheme 
• Our discounted corporate rate health care 
• Our free Employee Assistance Programme 
• Our wellbeing initiatives like our Bike to Work scheme 
• Career development opportunities 
• Continuous professional development with dedicated training resources 
• Employee discount card