Operations Team Leader
SEA LIFE Bray, Strand Rd
Bray, COUNTY WICKLOW
We have an exciting opportunity for a customer focused and passionate Operations Team Leader on a part time basis at SEA LIFE Bray.
SEA LIFE, part of Merlin Entertainments, is the world’s largest aquarium brand, welcoming over 20 million explorers into our incredible underwater world every year. We focus on bringing the wonders of the sea to life through a fantastic visitor experience delivered by passionate, knowledgeable teams and great interactivity.
Here at SEA LIFE Bray, our love of the oceans is at the heart of everything we do. Our aquarium is home to thousands of spectacular creatures, from majestic rays to thrilling sharks. We’re also lucky enough to be situated right on the beach in one of the oldest seaside towns in Ireland.
About the role
In this varied and broad role, you’ll be supporting several departments within our SEA LIFE centre. Working with the Front of House Team you’ll provide our guests with the best start and finish to their SEA LIFE experience. You will also support the Guest Experience team to help deliver a positively amazing and fin-tastic memorable visit for all our guests. In addition to this you will be educating the next generation of marine explorers; working with the Animal Care team to support delivery of talks to our guests, providing information about the animals within the aquarium and the delivery of world class animal welfare.
Customer service and engagement is critical to the delivery of the SEA LIFE experience. You will be a role model of first-class interaction, delighting guests with your own knowledge when dealing with queries and professionally handling complaints and rectifying problems as they arise.
This role includes duty manager responsibility therefore, you’ll make sure the attraction is always clean and well-presented and of course, you’ll ensure health and safety is always a top priority.
This role is offered on a ‘core plus more’ basis, meaning you will commit to your minimum core contractual hours which will be 20 hours, but have the flexibility to pick up additional hours/shifts when available. Due to the 7-day nature of the business this would include weekends and bank holidays as required.
You will not only care about the marine environment and love engaging with the public, but you will also be a hands-on, inspirational, and pragmatic team leader with lots of get up and go. A confident and natural leader, you’ll have experience in motivating team members to deliver first class service standards and engage with guests in a positive, energetic, and appropriate way.
You’ll ideally have experience of working in a busy customer facing environment, and if you’ve previously worked in the tourism or events sector that would be a real advantage, as would a genuine interest in marine life or conservation.
As you’ll be leading and motivating our front-line Hosts, you’ll need to have great communication skills, an infectious passion and enthusiasm for delivering memorable experiences and of course you will take day to day challenges in your stride.
Why join us?
When you join us, you’ll receive an hourly rate of €12 per hour, 25% discount in our retail shops and restaurants, 40% off LEGO and much more!
You’ll also get your flippers on a Merlin Magic Pass - giving you FREE tickets to our attractions across the GLOBE!
In order to comply with government guidelines, should you be successful in your application all interviews will be via telephone or video call. If requested to attend the SEA LIFE Centre, we have hygiene and safety measures in place, and you will be asked to adhere to these.
These will include but not be limited to; social distancing, non-invasive temperature checks, face masks and the use of hand sanitisers.
Here at Merlin Entertainments we are proud to have a diverse workforce, and we’re all about providing equal opportunities to the whole team. Because of this we are committed to an active all together programme which starts with our recruitment and selection process.
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