Operations Training Co-ordinator

An exciting opportunity has arisen for the role of Operations Training Co-Ordinator reporting to the Operations Training Manager.

Key Responsibilities:

• Administrating all classroom and online training bookings for both airside & operations training courses, ensuring all EASA required data is captured on attendance sheets and record templates. Ensuring all attendance sheets are stored and filed.
• Upload of all training records to OLM on daily basis, ensuring all compliant information required under EASA is captured for upload and validation templates are correct and available for audit.
• Monthly revenue reports, chasing outstanding payments for escalation with SSC and implementing payment in advance of training process. Supporting monthly revenue reconciliation for online & classroom training delivery. Providing all invoicing, procurement, and stock requirements of the department.
• Partnership with the ID Centre for escalation of non-transfer issues in relation to the AIC for blue and red permit holders both internal and external AIC holders.
• Daily downgrade/ removal of permissions as required under IAA 100% compliance audit. Ensuring all AIC permit holders are receiving training expiry notifications and updating production report as required.
• Documenting and implementing new Operations SOP documents into the Operations Training department and future proofing these requirements to consider the new HRIS system.
• Delivering a high-quality efficient Customer Service function.

Knowledge, Skills & Experience:

• Relevant third level qualification desirable or relevant experience.
• Train the Trainer | QQI Qualification.
• At least 3 years’ experience of Airport Operations.
• Strong familiarity with principal legislation related to airside operational matters (for principal airside stakeholders in direct compliance with EU IR 139/2014).
• Strong understanding and commitment to evidencing compliance & proficiency in challenging operational environments.
• Ability to work in a challenging environment and contribute to the wider Operational team with excellent relationship building & communication skills with both internal and external stakeholders.
• Excellent communication and interpersonal skills.
• Self-starter with a proven ability to meet targets.
• Advanced IT, administrative and organisational skills.
• Exposure to continuous improvement methodologies with a strong commitment to supporting excellence in the Operations Training team.
• Committed to daa values.

daa is an equal opportunities employer committed to celebrating diversity & inclusion and recognising the value that difference can bring, both for our business and for our people. We encourage applications from candidates with diverse backgrounds, perspectives, and experience. We ensure our recruitment process is accessible to all and offer reasonable accommodations to applicants at all stages of the selection process.