Operator/Operative

The Role:

The Asset Operations function forms the cornerstone of service delivery to customers, protecting the environment and meeting regulatory standards as well as managing the majority of operational expenditure. The Asset Operations function has responsibility for operational and maintenance strategy, policies, planning and standard operating procedures for Water and Wastewater operations both nationally and regionally, ensuring that value for money and customer service is delivered.

The Water and Wastewater Operations team is responsible for the regional delivery of water and wastewater operational services through the operation, inspection, maintenance & repair of the treatment and network assets. 

The Water/Wastewater Network Operator has a remit over a geographical area and is responsible for supporting the operation of the water and wastewater network in order to deliver consistent customer service and carry out routine maintenance activities on the network asset base. The Water/Wastewater Network Operator will be a key interface with the customer and will resolve issues first time where possible.

The Water/Wastewater Network Maintenance & Repair Operative has an area remit and is responsible for supporting the delivery of planned and reactive maintenance and repair activities across the water and wastewater network infrastructure in a safe manner.

Out of hours working will be required and appropriate overtime and standby rates will apply.

*We are currently recruiting for Operators/Operatives in to fill current vacancies in Dublin and are also looking to add to a panel for future vacancies. Full, clean and valid Irish category B and C driving licence is minimum requirement. Additional Driving License categories an advantage. A clean driving licence is defined as meaning that the applicant has not been convicted of an offence under the Road Traffic Acts (other than an offence for which the penalty is the imposition of penalty points).

Applications from neighbouring counties will be considered that are within a communable distance and please note that roles will operate across county boundaries.

Applications will be considered for vacancies that arise in the next 12 months and all applications will be considered for the two roles above. Full job descriptions are provided below.

Role: Water/Wastewater Network Operator

Area: Asset OperationsSub-Area: Water and Wastewater Operations 

Location: East Region (Dublin)Duration: Permanent Salary: Grade G (€29,722 – €44,584

Uisce Éireann is Ireland’s national regulated water utility and is responsible for providing water and wastewater services throughout Ireland. Our mission is to ensure all our customers receive a clean, safe and reliable supply of drinking water and have their wastewater collected and safely returned to the environment. We will protect the health and well-being of the people of Ireland, protect the environment in all our activities and support Ireland’s social and economic growth through appropriate investment in water services. 

The Role:

The Asset Operations function forms the cornerstone of service delivery to customers, protecting the environment and meeting regulatory standards as well as managing the majority of operational expenditure. The Asset Operations function has responsibility for operational and maintenance strategy, policies, planning and standard operating procedures for Water and Wastewater operations both nationally and regionally, ensuring that value for money and customer service is delivered.

The Water and Wastewater Operations team is responsible for the regional delivery of water and wastewater operational services through the operation, inspection, maintenance & repair of the treatment and network assets. 

The Water/Wastewater Network Operator has a remit over a geographical area and is responsible for supporting the operation of the water and wastewater network in order to deliver consistent customer service and carry out routine maintenance activities on the network asset base. The Water/Wastewater Network Operator will be a key interface with the customer and will resolve issues first time where possible.

Out of hours working will be required and appropriate overtime and standby rates will apply.

While it is our intention to have roles streamed either water or waste water consistently across the country in the future, initially there may be a requirement to work in water and wastewater depending on the requirements of your location.

Main Duties and Responsibilities – indicative list:

• Support the operation of the water and wastewater network in order to deliver consistent customer service and carry out routine maintenance activities on the network assets. Network activities will include assisting with sewer surveys as required; identifying location of heavy infiltration or storm water from road gullies, performing investigations and identifying interventions required on the network, clearing blockages and responding to alarms as required, Other activities may included operating valves, service reservoirs, pipeline fittings, identifying bursts including operating secondary treatment points on the network to deliver a consistent customer service and carrying out routine maintenance activities on the water network assets (e.g. maintenance of valves, pumping stations, flushing mains etc.
• Regularly check the chemical dosing measures at pumping stations and other odour control activities and support Water & Wastewater Compliance and Sampling teams in operational sampling activity including new mains, burst repairs and failures and report on results of the analysis as required.
• Inform the customer about issues and resolutions, investigate and follow up on escalated customer complaints/local representative in order to support the delivery of a consistent customer service and manage the risk associated with public health and compliance.
• Support Customer teams including Key Account Managers and Customer Service with any customer issues/queries or where works impact customer service delivery in the area.
• Promptly record and accurately report relevant information in relation to the operation of water network using the technology systems provided including logging investigations and raising requests for follow on work orders and updating H&S records and inventory management where required.
• Adhere to all health and safety procedures and perform risk assessments (Safe System of Work Plan), use of PPE, and required duties under the Construction Regulations
• Operate Irish Water vehicles and machinery in a responsible manner in line with all relevant Irish Water vehicle, health, safety and security policies, ensuring stock levels in vehicles are sufficient to perform work where required
• May be required to responsibly operate a 3.5 tonne / 4.2 tonne vehicle
• Carry out any other duties deemed necessary and / or required which your line manager may reasonably request

Knowledge, Skills and Experience:

• Secondary level education or equivalent work experience 
• Full, clean and valid Irish category B and C driving licence is minimum requirement. Additional Driving License categories an advantage. A clean driving licence is defined as meaning that the applicant has not been convicted of an offence under the Road Traffic Acts (other than an offence for which the penalty is the imposition of penalty points).
• Experience/understanding of working within a strong health & safety culture 
• Knowledge of the wastewater network, infrastructure and operations is an advantage
• Sound knowledge and experience of all skills required for wastewater network infrastructure and operations preferred 
• A basic awareness or understanding of wastewater networks and knowledge of wastewater network processes is an advantage 
• Experience of using IT systems 
• Strong problem solving skills
• Strong customer service skills
• With full training and risk assessment, the role holder must have the ability to work in an environment that is sometimes uncomfortable or potentially hazardous such as: working with hazardous chemicals; sewage; confined spaces; lone working; remote working; deep water; animals; vermin; noise; hand and arm vibration, etc. This involves successful completion of occupational health assessment confirming suitability to work in such environments 
• Literacy skills
• Experience working within Water Services and/or other Utilities an advantage

Role: Water/Wastewater Network Maintenance & Repair (M&R) Operative Area: Asset OperationsSub-Area: Water & Wastewater Operations 

Location: East Region (Dublin)

Duration: Permanent Salary: Grade G (€29,722 – €44,584) 

Uisce Éireann is Ireland’s national regulated water utility and is responsible for providing water and wastewater services throughout Ireland. Our mission is to ensure all our customers receive a clean, safe and reliable supply of drinking water and have their wastewater collected and safely returned to the environment. We will protect the health and well-being of the people of Ireland, protect the environment in all our activities and support Ireland’s social and economic growth through appropriate investment in water services. 

The Role:

The Asset Operations function forms the cornerstone of service delivery to customers, protecting the environment and meeting regulatory standards as well as managing the majority of operational expenditure. The Asset Operations function has responsibility for operational and maintenance strategy, policies, planning and standard operating procedures for Water and Wastewater operations both nationally and regionally, ensuring that value for money and customer service is delivered.

The Water and Wastewater Operations team is responsible for the regional delivery of water and wastewater operational services through the operation, inspection, maintenance & repair of the treatment and network assets. 

The Water/Wastewater Network M&R Operative has an area remit and is responsible for supporting the delivery of planned and reactive maintenance and repair activities across the water and wastewater network infrastructure in a safe manner.

Out of hours working will be required and appropriate overtime and standby rates will apply.

We are looking to stand up a national panel for all current and future vacancies. It is envisioned this panel will remain open for approximately 12 months. 

While it is our intention to have roles streamed either water or wastewater consistently across the country in the future, initially there may be a requirement to work in water and wastewater depending on the requirements of your location. 

Main Duties and Responsibilities – list is indicative:

• Support planned and reactive maintenance and repair activities across the water and wastewater network infrastructure in a safe and hygienic manner including repairs of bursts and leaks, water mains and services and associated fittings replacements, water meters and customer boundary box, cleaning of service reservoirs, replacing valves and hydrants, and undertake tests following repairs to pipes and pumps. Other activities may included repairs of burst and collapsed pipes and/or clearing blocked/choked sewers & pumping station repairs, Sewer flooding, including CCTV surveys, Pumping station alarms and blockages which may need to be lifted and unblocked, Pumping station overflows in order to deliver consistent customer service. Respond to alarms, provide emergency cover and resolve issues and incidents on water network infrastructure assets.
• Undertake work relating to Mains Rehabilitation, Main laying, Connection and Meter Installations and other work on the Water Network as required and in line with your skills and expertise
• Maintain and repair non-domestic water meters, including undertaking site investigations and removing and replacing meters, liaising with the Metering Services team as appropriate.
• Inform the customer about issues and resolutions, investigate and follow up on escalated customer complaints/local representative in order to support the delivery of a consistent customer service and manage the risk associated with public health and compliance.
• Support Customer teams including Key Account Managers and Customer Service with any customer issues/queries or where works impact customer service delivery in the area.
• Promptly record and accurately report relevant information in relation to the operation of water network using the technology systems provided including logging investigations and raising requests for follow on work orders and updating H&S records and inventory management where required.
• Adhere to all health and safety procedures and perform risk assessments (Safe System of Work Plan), use of PPE, and required duties under the Construction Regulations
• Operate Uisce Éireann vehicles and machinery in a responsible manner in line with all relevant Uisce Éireann vehicle, health, safety and security policies, ensuring stock levels in vehicles are sufficient to perform work
• May be required to responsibly operate a 3.5 tonne / 4.2 tonne vehicle. Possible requirement to operate a HGV vactor unit (20 tonne +) from depot to facilitate tankering, if required
• Carry out any other duties deemed necessary and / or required which your line manager may reasonably request

Knowledge, Skills and Experience:

• Secondary level education or equivalent work experience 
• Full, clean and valid Irish category B and C driving licence is minimum requirement. Additional Driving License categories an advantage. A clean driving licence is defined as meaning that the applicant has not been convicted of an offence under the Road Traffic Acts (other than an offence for which the penalty is the imposition of penalty points).
• Experience/understanding of working within a strong health & safety culture
• Previous maintenance experience, such as working in a construction/roadworks environment is an advantage
• Sound knowledge and experience of all skills required for maintenance and repair of the water network preferable
• A basic awareness or understanding of water networks and knowledge of water network processes is an advantage
• Working knowledge of maintenance and repair of water meters preferable 
• Experience of using IT systems 
• Strong problem-solving skills
• Strong customer service skills
• With full training and risk assessment, the role holder must have the ability to work in an environment that is sometimes uncomfortable or potentially hazardous such as: working with hazardous chemicals; sewage; confined spaces; lone working; remote working; deep water; animals; vermin; noise; hand and arm vibration, etc. This involves successful completion of occupational health assessment confirming suitability to work in such environments 
• Literacy skills
• Experience working within Water Services and / or other Utilities an advantage

CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.