Organisational Risk & Resilience E Grade Panel

We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports.

Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth.

We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level.

Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland’s water services and meeting the needs of the communities we serve for generations to come.

The Organisational Risk and Resilience Team is responsible for developing and implementing Uisce Éireann’s Organisational Risk Management, Policy and Framework and assisting the business in ensuring that appropriate resilience (Crisis Management and Business Continuity) Policy and Framework is designed, implemented and operated across the organisation to minimise the impact of a business continuity or crisis management events. The function also supports the development of the UÉ management systems model in line with ISO standards and including the provision of its core support processes (CAPA/Doc Control).

The roles available are in the Resilience Team, part of the Organisational Risk & Resilience Function and would suit a variety of business continuity, crisis and emergency management disciplines. The roles are as follows;

• Incident & Crisis Management Analyst (Multiple)

• Business Continuity Analyst

These Analyst roles will support the development, implementation and maintenance of Uisce Éireann’s resilience policies, frameworks, plans and standard operating procedures. The duties will include coordination of the end-to-end lifecycle of incident, crisis and business continuity management, through planning and preparedness, response, measurement, monitoring and reporting activities. The roles will be key to ensure that the business is prepared to respond and recover from events and incidents that could potentially impact critical activities and continuity of service. These roles will contribute to the overall continuous improvement of the Uisce Éireann’s resilience model in line with national and international regulatory requirements and best practice.

Please refer to Job Descriptions below for greater detail on the Main Duties and Responsibilities for each role.

Incident & Crisis Management Analyst

The Role:

The Organisational Risk and Resilience Team is responsible for developing and implementing Uisce Éireann’s Organisational Risk Management, Policy and Framework and assisting the business in ensuring that appropriate resilience (Crisis Management and Business Continuity) Policy and Framework is designed, implemented and operated across the organisation to minimise the impact of a business continuity or crisis management events. The function also supports the development of the UÉ management systems model in line with ISO standards and including the provision of its core support processes (CAPA/Doc Control).

Reporting to the Incident & Crisis Management Technical Lead, the Incident & Crisis Management Analyst will interact with a large group of stakeholders across the different areas of the business and will provide advice, support in the development and implementation of incident & crisis management processes and plans, training, guidance, reporting and monitoring of the full life cycle of the Incident & Crisis Management framework structures and practices and contributing to the governance and assurance activities of the organisation.

Main Duties and Responsibilities:

• Support the day-to-day coordination and completion of activities of the full Incident & Crisis Management Framework lifecycle for Uisce Éireann.

• Completion of business reviews of incident and crisis management documentation to ensure they are kept up to date on activities, resources, and implementation mechanisms.

• Support the development and implementation of incident management, emergency response plans and procedures working closely with representatives across the business

• Support and administer the running of the cross functional incident management working group to ensure all elements of Incident & Crisis Management are fit for purpose across the organisation

• Coordinate and schedule assurance activities across the business, such training, scenario testing, exercises of the incident and crisis management processes.

• Develop and provide Incident Management & Crisis management status reports and metrics as part of annual assurance plans.

• Provide assistance and support to the wider team on standing up incident or crisis management teams as response to live events as and when required.

• Ensure that Incident & Crisis Management risks are identified, and escalated, and support the identification of control and mitigation measures.

• Provide incident & Crisis management advice and guidance to the across all levels of the business

• Work with internal resources to create and deliver required training and awareness programmes

• Coordinate and support the business on the completion of post-incident/crisis “lessons learnt” reviews and incorporate findings into plans

• Work with the wider Uisce Éireann business to ensure that Incident & crisis Management opportunities for improvement are agreed and implemented ensuring continuous improvement of these processes

• Support the Organisational Risk and Resilience Function and wider business in the interpretation and implementation of relevant and applicable national resilience regulations to ensure compliance, including involvement and participation in resilience projects and initiatives.

• Other duties may be assigned from time to time

General Duties and Responsibilities:

Collaborate with key internal stakeholders across the UÉ business, including but not limited to;

o Asset Operations

o Environmental Regulation

o Health and Safety

o Corporate Affairs

o Infrastructure Delivery

o Customer Operations

o Asset Management

o Facilities

o IT

• Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards.

• Conducts duties and responsibilities in accordance with Uisce Éireann’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of UÉ business information, and delivery of critical services, in accordance with the NIS Directive and any other relevant cybersecurity regulation.

• Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives.

• Other duties as required.

Knowledge, Skills and Experience:

• Relevant third level qualification and or accreditation is desirable and or relevant experience

• A minimum of 3 years’ Experience in the water, utilities or similar industries is desirable and or relevant experience in Business Continuity, Contingency planning, Incident/ Crisis Management or Emergency Management Response roles

• Management systems experience, ideally in the Utility/ large organisations working to ISO standards is an advantage

• Working experience developing processes and procedures and implementing into business teams

• Ability to develop and maintain effective partnerships with key stakeholders internally and externally

• Proven track record with dealing with complex issues, proactively and in a timely fashion along with the ability to communicate information to others

• Experience in encouraging teamwork and knowledge-sharing to enhance team performance. Evidence of motivating colleagues to achieve shared goals and improve outcomes

• Strong analytical skills and ability to identify and analyse problems and make improvement decisions that benefit the team/communities.

• Demonstrate adaptability and the ability to change focus and direction in line with business strategy and requirements

• Ability to proactively identify new areas of improvement and implement new ways to do things.

• Experience in taking ownership of safety responsibilities and contributing to continuous improvement initiatives.

Business Continuity Analyst

The Role:

The Organisational Risk and Resilience Team is responsible for developing and implementing Uisce Éireann’s Organisational Risk Management, Policy and Framework and assisting the business in ensuring that appropriate resilience (Crisis Management and Business Continuity) Policy and Framework is designed, implemented and operated across the organisation to minimise the impact of a business continuity or crisis management events. The function also supports the development of the UÉ management systems model in line with ISO standards and including the provision of its core support processes (CAPA/Doc Control).

Reporting to the Business Continuity Technical Lead, the BC Analyst will ensure interdependencies and critical processes contingencies and workarounds are in place for continuity of service through robust planning, scheduled training and routine testing. This role will interact with a large group of stakeholders across the different areas of the business and will provide advice, support, training, guidance, reporting and monitor on the implementation of business continuity structures and practices, contributing to the BC governance and assurance activities of the organisation.

Main Duties and Responsibilities:

• Support the day-to-day coordination and completion of activities of the full Business Continuity lifecycle for Uisce Éireann.

• Completion of business reviews of business continuity documentation to ensure they are kept up to date on activities, resources, and implementation mechanisms.

• Coordinate & support the completion and updating of Business Impact Assessments, Business Continuity Plans and relevant contingency workarounds (i.e. cyber) working with the BC Champion Network across Uisce Éireann in line with the Business Continuity Framework.

• Support the business in the set up and maintenance of testing call trees to ensure appropriate communication channels are in place during Business Continuity events

• Ensure that Business Continuity risks are identified, and escalated, and support the identification of control and mitigation measures.

• Develop and provide Business Continuity status reports and metrics to the BC/CM Lead as part of governance and assurance activities.

• Support the coordination and scheduling of regularly occurring training, simulations, desktop reviews, exercises and/ or tests of the business continuity processes.

• Provide business continuity advice and guidance to the BC Champion Network and other relevant Teams/Functions across the business

• Work with internal resources to create and deliver required training and awareness programmes

• Support the BC/CM Lead on maintaining regular engagement with the BC Champion Network, organising monthly/ quarterly meetings, gathering and preparing meeting packs

• Coordinate and support the business on the completion of post-incident/crisis “lessons learnt” reviews and incorporate findings into plans

• Work with the wider Uisce Éireann business to ensure that BC opportunities for improvement are agreed and implemented ensuring continuous improvement of these processes

• Support the Organisational Risk and Resilience Function and wider business in the interpretation and implementation of relevant and applicable national resilience regulations to ensure compliance, including involvement and participation in resilience projects and initiatives.

• Other duties may be assigned from time to time

General Duties and Responsibilities

Collaboration with key internal stakeholders across the UÉ business, including but not limited to;

o Asset Operations

o Environmental Regulation

o Health & Safety

o Corporate Affairs

o Infrastructure Delivery

o Customer Operations

o Asset Management

o Facilities

o IT

• Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards.

• Conducts duties and responsibilities in accordance with Uisce Éireann’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of UÉ business information, and delivery of critical services, in accordance with the NIS Directive and any other relevant cybersecurity regulation.

• Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives.

• Other duties as required.

Knowledge, Skills and Experience:

• Relevant third level qualification and or accreditation is desirable and or relevant experience

• A minimum of 3 years experience in the water, utilities or similar industries is desirable and or relevant experience in Business Continuity, Contingency planning, Incident/ Crisis Management or Emergency Management Response roles.

• Management systems experience, ideally in the Utility/Large multinational industry working to ISO Standards is an advantage

• Working experience developing procedures and policies and implementing into business teams

• Ability to develop and maintain effective partnerships with key stakeholders internally and externally

• Proven track record with dealing with complex issues, proactively and in a timely fashion along with the ability to communicate information to others

• Experience in encouraging teamwork and knowledge-sharing to enhance team performance. Evidence of motivating colleagues to achieve shared goals and improve outcomes

• Strong analytical skills and ability to identify and analyse problems and make improvement decisions that benefit the team/communities.

• Demonstrate adaptability and the ability to change focus and direction in line with business strategy and requirements

• Ability to proactively identify new areas of improvement and implement new ways to do things.

• Experience in taking ownership of safety responsibilities and contributing to continuous improvement initiatives

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