Out of Office Coordinator

Join our team

With a global footprint spanning six countries around the world, Dovida delivers nine million hours of care each year.

In Ireland, our network of 25 offices and 350 key players manage 4,000 professional caregivers, who support, uplift and empower 7,000 clients in cities, towns and villages across the country. Dovida’s ‘Circle of Care’ philosophy ensures it fulfils its promise: Your Life, Your Way

Who we are looking for

As an Out of Office Coordinator you should have following skills and experience:

• Must demonstrate excellent oral and written communication skills and the ability to listen effectively.

• Must have the ability to organise and prioritise daily, quarterly, monthly and yearly work.

• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures

• Must have the ability to establish good working relationships with the office colleagues, clients and Caregivers.

• Must have computer skills and be proficient in Word and Excel

• Must present a professional appearance and demeanour

• Must have the ability to perform duties in a professional office setting

What you`ll do

• The on-call coordinator role is responsible for ensuring all out of hours issues are effectively managed and communicated to the relevant team members

• Reflect the core values of Dovida

• Answer each incoming call in a friendly, professional and knowledgeable manner and collate the information to report back to the Local Office

• Enter and maintain accurate client and Caregiver records in the operating system

• Communicate client and Caregiver concerns or problems with Line Manager or other staff members as appropriate

• Ensure Dovida standards are met and upheld

• Out Of Office (OOO) Coordinator logs in manually on the Unique IQ system

• Taking messages, calls & following up failed log in alerts on the IQ system 

• All queries are recorded, and a report is created and sent by email. 

• Demonstrate open and effective communication colleagues and Caregivers.

Work Schedule (Friday to Monday)

You will provide essential support during weekends and serve as the primary contact during out-of-office hours.

Friday: 1-4pm In the office

5 pm to 10 pm Remote

Saturday & Sunday: 8 am to 10 pm Remote

Monday: Early shift until 9:00 pm to facilitate proper handover and continuity.

** If the weekend is followed by a Bank Holiday Monday you will keep the Out of Office phone until 9am Tuesday**

What you`ll get

• Competitive Pay

• Laptop

• Paid Annual Leave

• Career Growth

• Training and on-going developmental support

• Good Work Life Balance