Park Ranger

Salary: Scale 3 SCP 7-9 £25,584 - £26,409 per annum pro rata (weekend enhancement and irregular hours may be earned) JOB PURPOSE: To assist in the daily operation of the Country Park, Golf Course and associated buildings and to assist in promoting and encouraging use and enjoyment of the Country Park.

MAIN DUTIES AND RESPONSIBILITIES: 1. Maintain a presence in the Country Park and ensure that all relevant fees have been paid for use of Country Park facilities. 2. Open and close Park gates and buildings as required. 3. Drive Council vehicles, as required. 4. Assist the Duty Manager with events and activities, assist with risk assessments and the development of safe systems of work and issue participants with appropriate and safe equipment. 5. Undertake a programme of guided rides, walks, talks and other activities to promote knowledge of and interest in the Park, its historical significance, wildlife and recreational importance. 6. Prepare, erect and dismantle equipment, including sports, stage, exhibitions and functions. Inspect equipment to ensure that it is at the required standard before use and report and record all faults. 7. Carry out routine checks of the park, including the trails, golf course, play area, fishing stands and lake and take remedial action and report defects to the Duty Manager. 8. Provide a quality customer care service through interaction with customers and deal with all queries, problems and complaints in accordance with the Council’s operating procedures. 9. Receive payments, issue receipts, reconcile monies at end of shift and carry out general administrative duties, including dealing with the completion of booking forms and income data sheets. 10. Deal with inappropriate behaviour by Park users, if necessary, in conjunction with the Park’s management, other Council departments and statutory agencies. 11. Ensure hygiene and cleanliness is maintained within the Park and facilities and lock facilities to deter vandalism and abuse of the facility and equipment. 12. Maintain Park by grass cutting, edging, weeding of flowerbeds, water/feeding, sweeping/removal of leaves, litter, fly tipping and graffiti removal. 13. Respond to incidents and emergencies. Liaise with relevant staff, and if required emergency services, to achieve a resolution and ensure all relevant health & safety procedures are followed. Administer first aid if required and trained. 14. Signpost opportunities for volunteering, where appropriate, and liaise with the ‘Friends of the Park’ group. 15. In the absence of the Duty Manager, act as the Responsible Person, supervising part time and casual staff and volunteers, on a rotational basis, as required. 16. Undertake any other relevant duties that may be required and are commensurate with the nature and grade of the post Qualifications and training • 5 GCSEs (Grades A – C) or equivalent/comparable including Mathematics and English Language.

**Applicants must list all subjects, grades and level attained Experience

• One year’s experience in all the following areas:- ▪ Dealing with the general public; ▪ Delivering outdoor events and activities, education programmes; ▪ External labouring e.g. grass-cutting, litter-picking. Key skills, knowledge and attributes • Ability to demonstrate an interest and knowledge of the Forest/Parks and environment/conservation; • Excellent verbal and written communication skills; • Excellent interpersonal skills; • Ability to work on own initiative; • Ability to work as part of a team; • Ability to deal with difficult situations in a sensitive manner; • Flexible in approach Driving

• Hold a full current driving licence (valid in the UK).

Working Arrangements/Flexibility Average of 24.5 hours per week. Seasonal hours vary as per attached rotas. This includes evenings, weekends and bank holidays. Shift rotas may vary from time to time to accommodate the Country Park usage patterns and day light hours. (see sample rota below for summer and winter)