Parts Advisor

Your skill set: Essential: • Minimum of 6 months’ previous experience gained in a Motor Factors or Dealer retail parts environment. • A practical knowledge of computerised systems • Excellent organisation and administrative skills • Good presentation i.e., be able to uphold high levels of customer care, excellent communication skills and well-presented application form. • Previous experience in a computerised goods inwards environment

Desirable: • A good understanding of stock handling and returns to manufacturer procedures. • Knowledge of Audi systems • Experience of Kerridge

Key Responsibilities: The following responsibilities are core to the effective performance of all Parts Persons working within the Audi Brand. Accuracy of work is a priority in all responsibilities. We may require additional specific activities and, where so, these will be identified separately.

Customer Service and Satisfaction • Welcome visiting customers and identify their needs with them. • Identify the exact details of the goods required, obtaining vehicle details as appropriate. • Retrieve the correct part, if in stock, or offer to order the part for the customer. • Be aware of and apply appropriately, any centre discounting policies using any allowable discretion. • Invoice the part to the customer and take payment as appropriate. If the customer is an account customer identify an order number and send to the Accounts Department for billing. • Maintain and update front counter displays and promotions. • Well in advance of service and repair bookings, retrieve job card and identify if parts need reordered. • One day before each job, requisition necessary stock and allocate to the vehicle. If required, assemble the complete order for the servicing staff. • If required, deliver parts to the service staff and source or place orders for additional parts required. • Contact customers, where required, to let them know of special offers and parts promotions.

Stock Administration • Place orders in response to customer demand over and above PNS where specific situations require it. • In specific circumstances, where authorised, source parts with other Audi centres on interdealer arrangement and organise collection. • Check daily parts deliveries for damage & accuracy against the delivery notes and where necessary records discrepancies in the Parts Discrepancy System. • Locate parts to the appropriate bin locations, ensuring that trade deliveries are placed in the goods outwards or appropriate designated area. • Place any pre-paid parts in the “Customer Paid Bin”. • Inform customers by phone that their parts have arrived. Other Administration • File Audi information on parts and accessories. • Deal with parts no longer required for any reason, issuing credit notes and administering handling charges as necessary.

Annual Stock Control • Ensure all workshop and retail parts are in their correct locations. • Ensure that all incoming stock is located properly. • Check off physical stock present. • Report stock damages or losses to the Parts Manager. • Re-site duplicated stock.

Profitability / Cost Control • Development of personal knowledge and experience in order to improve profitability, customer satisfaction and efficiency. • Ensure that all parts and materials are accurately recorded on the job sheet. • Ensure warranty removed parts are correctly labelled and placed in the warranty storage area. • Any additional parts ordered to be approved by the Service Receptionist of Workshop Foreman. • All non-Audi products must be authorised by the Parts Manager/Administrator. • Take an active part in upholding the Company’s Health and Safety Policy as set out in the Conditions of Employment.