Parts Advisor

Are you a motivated individual who enjoys meeting and exceeding targets?Are you a confident team player?

The ideal person will have/be:

• Strong interpersonal and teamwork skills

• Willingness to learn and develop

• A practical knowledge of computerised systems, including Kerridge

• Excellent organisation and administrative skills

• Good presentation (i.e., well-presented application form)

And if possible (but not essential):

• Knowledge of BMW products

If you think you can demonstrate these skills, we want to hear from you. If successful, we can offer outstanding career opportunities.

The following responsibilities are core to the effective performance of all Parts Persons working within the BMW Brand. Accuracy of work is a priority in all responsibilities. Additional specific activities may be required and will be identified separately.

• Welcome visiting customers and identify their needs.

• Identify the exact details of the goods required, obtaining vehicle details as appropriate.

• Retrieve the correct part if in stock, or offer to order the part for the customer.

• Be aware of and apply centre discounting policies, using allowable discretion.

• Invoice the part to the customer and take payment as appropriate.

• If the customer is an account customer, identify an order number and send it to the Accounts Department for billing.

• Maintain and update front counter displays and promotions.

• Before service and repair bookings, retrieve job cards and identify if parts need to be reordered.

• One day before each job, requisition necessary stock and allocate it to the vehicle. If required, assemble the complete order for the servicing staff.

• Deliver parts to the service staff and source or place orders for additional parts required.

• Contact customers to inform them of special offers and parts promotions when required.

• Place orders in response to customer demand over and above PNS where required.

• When authorised, source parts from other BMW centres on inter-dealer arrangements and organise collection.

• Check daily parts deliveries for damage and accuracy against delivery notes, recording discrepancies in the Parts Discrepancy System.

• Locate parts in appropriate bin locations, ensuring that trade deliveries are placed in the goods outwards or designated area.

• Place any pre-paid parts in the “Customer Paid Bin.”

• Inform customers by phone that their parts have arrived.

• Perform delivery of parts to onsite technicians on an as-needed basis.

• File BMW information on parts and accessories.

• Deal with parts no longer required, issuing credit notes and administering handling charges as necessary.

• Ensure all workshop and retail parts are in their correct locations.

• Ensure that all incoming stock is properly located.

• Check off physical stock present.

• Report stock damages or losses to the Parts Manager promptly.

• Re-site duplicated stock.

• Develop personal knowledge and experience to improve profitability, customer satisfaction, and efficiency.

• Ensure that all parts and materials are accurately recorded on the job sheet.

• Ensure warranty removed parts are correctly labelled and placed in the warranty storage area.

• Any additional parts ordered must be approved by the Service Receptionist or Workshop Foreman.

• All non-BMW products must be authorised by the Parts Manager/Administrator.

• Take an active part in upholding the Company’s Health and Safety Policy as set out in the Conditions of Employment.