Patient Feedback And Support Officer

Purpose of the Role

The QPS consists of the following departments:

• Patient Feedback and Support Service
• Incident Management
• Risk and Clinical Compliance
• Quality Improvement and Patient Safety

The purpose of this role is to support the Patient Feedback and Support Service in carrying out its statutory responsibilities to manage complaints and feedback, and to assist with the further developments, implementation and monitoring of the Patient Feedback and Support Service and QPS within CHI.

Essential Criteria:

• Minimum two years’ experience at Grade IV level or equivalent.
• Proven experience of general office procedures.
• Ability to deal with Service Users and colleagues across all CHI sites in a compassionate and supportive manner with an emphasis on a high level of customer service.
• Strong working knowledge of the Health Act 2004 and its Regulations and the HSE’s Your Service Your Say policy.
• Good ICT knowledge and skills including proficiency with Microsoft Office Suite.
• Excellent administration and organisation skills with meticulous attention to detail.
• Excellent interpersonal, verbal and written communication skills to ensure timely engagement with relevant internal and external stakeholders .
• Excellent written communication skills to maintain a level of professional correspondence with staff and service users.
• Ability to critically analyse information.
• Ability to work to deadlines and work on your own initiative or as part of a team

How to Apply & Informal Enquiries

Applications for this post must be accompanied by a cover letter, setting out relevant experience that illustrates how the essential criteria listed above is met.

The criterion for short listing is based on the requirements of the post, as outlined in the eligibility criteria.

* Please note that you must submit a cover letter with your CV, this forms part of your application and CV’s will not be accepted without a detailed cover letter.

The closing date for submissions of CV’s and cover letter is the 19th of November 2025 by 23:45pm. Applications must be completed through the advertised post on CHI.jobs by clicking ‘Apply for Job’.

Applications will not be accepted through direct email or any other method.

For informal enquiries for this specialty/department, please contact Patient Feedback Manager – meiling.drumm@childrenshealthireland.ie

For other queries relating to this recruitment process, please contact Talent Acquisition Specialist – Taurai.Machuwe@childrenshealthireland.ie

PLEASE NOTE:

CHI has transitioned to a process of a one commencement day per month for all new employees, CHI internal transfers and Secondments. This update to our Onboarding process is aligned to changes in our monthly/fortnightly payroll and with the launch of our new corporate induction program. This process enhancement ensures that we can thoroughly prepare for your arrival and facilitate a smooth transition in your onboarding journey.

It is important for you to note that if you do not have your pre-employments and mandatory training completed in time, your commencement date will be deferred to the next available date.

Below, you’ll find the list of commencement dates for 2025 and 2026 for your information.

• December 15th 2025
• January 12th 2026 ( NCHD rotation only)
• February 9th 2026
• March 9th 2026