Patient Flow Manager/bainisteoir Sreabhadh Othar

Position: Patient Flow Manager

Grade: Clinical Nurse Manager II

Contract: Specified Purpose

Hours: 19.5hrs

Salary range: HSE Consolidated pay-scale 1st February 2026

Reporting to: Director of Nursing/Assistant Director of Nursing

*** Full Job Description Attached ***

Principle Duties and Job Overview:

Clinical Focus:

• To work closely with clinical staff to implement hospital and discharge policies.
• Work closely with hospital Clinical Nurse Managers, Patient Flow departments and Consultants in referring hospitals to generate and manage referrals.
• Liaise with external hospitals and referral agents to ensure appropriate admissions who would benefit from rehabilitation at Clontarf Hospital.
• Maintain a positive working relationship both within the hospital and with external hospitals and agencies.
• Maintain and monitor the ‘waiting list’ and manage all patients’ referrals from acute hospitals. Have the ability to critically analyse each referral to ensure the patient’s meet the criteria for admission. Request additional documentation if required to support the referral e.g. physiotherapy, Occupational Therapy, Social Work reports etc.
• Work to ensure full occupancy of beds in the hospital including private occupancy.
• Regular timely reporting of bed and resource utilisation to senior management and circulating on a regular basis reports for key clinical decision makers to resource utilisation.
• Coordinate the daily bed management meeting with senior nurse management.
• Liaise with general administration to ascertain if patient’s insurance cover is appropriate for admission to private rooms within the hospital if required.
• Analysing, monitoring and forecasting trends in respect of admissions.
• Update the hospital bed management system.
• Direct and active participation in service planning, implementation and evaluation and in overall resource management of the department, including continuous quality audit and performance.
• Ensuring the application of best practice including the generation of action plans to continuously improve the effectiveness of the bed management function.
• Create a culture of accountability, openness to change, respect for the individual and teamwork that supports the ethos of the hospital.

Patient/Client Advocate:

• Liaise closely with the Infection Prevention and Control CNM both within the hospital and outside the hospital to ensure standards are met.
• Work closely with all members of the MDT, to promote the effective, timely and safe discharge of patients from the hospital i.e. home or to community services etc.
• Coordinate and assist in the smooth transfer of patients who need to return to the acute hospital for further treatment or in the case of a failed rehab.
• Comply with the hospital’s confidentiality policy.
• To act as a patient/family advocate through the application of ethical, legal and professional knowledge and skills.
• Create a culture of accountability, openness to change, respect for the individual and teamwork that supports the ethos of the hospital.
• To maintain effective relationship management with all staff and external agencies/hospitals.

Service Quality and Accreditation:

• Understand the importance of quality in relation to every day work and participate in quality system measures to ensure that services are provided and an agreed quality standard.
• Understand the importance of providing an excellent Customer Care Service to all patients, consultants and colleagues to uphold the mission, vision and values of the hospital.
• Ensure the application of best practice including the generation of action plans to continuously improve the effectiveness of the bed management function.
• Participate fully in all Health and Safety related hospital initiatives and policies.

Consultant:

• Analysing, monitoring and forecasting trends in respect of admissions.
• Direct and active participation in service planning, implementation and evaluation and in overall resource management of the department, including continuous quality audit and performance.
• Discuss present performance and future needs with the Director of Nursing.
• Participate in writing of policy and procedure documents at hospital level
• To be a member of relevant professional groups

Education and Training:

• Possess ability to develop personal knowledge of specific care groups, diseases and illnesses within the areas of speciality.
• Possess a good understanding and awareness of information technology applications and systems and apply them to the service.
• To accept responsibility for personal professional development and keep up-dated about current trends and strategies in relation to bed management etc.
• To maintain a personal record of professional development and discuss performance and future needs with line manager.

Audit and Research:

• To participate in audit.
• To establish and maintain audit data and work closely with other nursing and/or multidisciplinary colleagues in relation to audit and research.
• To implement guidelines, policies and procedures in relation to bed management.
• Act as role model regarding quality improvement of the overall service and encourage others to do so and be actively involved in QI initiatives that are relevant to this service.
• Contribute to nursing research where relevant.
• Constantly critically evaluate research findings and apply to practice according to international evidence-based research.
• Present annual report and service development plan for the following year to the Director of Nursing.

Informal Enquires ONLY to:

Name: Ciara Dowling

Title: Director of Nursing

Email: cdowling@ioh.ie

OTHER REQUIREMENTS SPECIFIC TO THE POST

The post holder may be required to perform other duties as appropriate to the post, which may be assigned to him/her from time to time, and to contribute to the development of the post while in office.

This job description will be subject to review in the light of changing circumstances.

It is not intended to be exhaustive but should be regarded as providing guidelines within which individuals work.

The duties and responsibilities detailed above reflect the present service requirements and may be subject to review and amendment to meet the changing needs of the service.

Short listing may be carried out on the basis of information supplied in your Application Form. The criteria for short listing are based on the requirements of the post as outlined in the ‘eligibility criteria’ and ‘skills, competencies and/or knowledge section of this job specification. Therefore, it is very important that all experience is outlined in light of those requirements. Failure to include information regarding these requirements may result in you not being called forward to the next stage of the selection process.

Please note this competition can be closed early in the event of large volume of applicants.