Patient Liaison Officer

Purpose of the Role

The purpose of this post is to develop strategies to enable increased Patient and Family partnership across the Children’s Health Ireland and the Integrated Healthcare Area.

The role aims to strengthen partnerships with patients, families, advocacy groups and charities, ensuring their voices are central to service planning, delivery, and evaluation. The post holder will also support (or promote) the Patient Feedback and Support Service (PFSS) and CHI’s Quality and Patient Safety team.

Essential Criteria:

• Proven experience in partnering with patients/service users in healthcare or social care settings
• Demonstrated ability to lead and manage patient-centered projects
• Experience working collaboratively with internal and external stakeholders, including advocacy groups
• Excellent communication, interpersonal, and organisational skills
• Excellent written communication skills to maintain a level of professional correspondence with staff and service users
• Proficiency in Microsoft Office Ability to work under pressure and meet deadlines
• A relevant 3rd level qualification in a relevant discipline
• Knowledge of complaint management processes and relevant legislation (e.g. Health Act 2004, Your Service Your Say)

How to Apply & Informal Enquiries

Applications for this post must be accompanied by a cover letter, setting out relevant experience that illustrates how the essential criteria listed above is met.

The criterion for short listing is based on the requirements of the post, as outlined in the eligibility criteria.

* Please note that you must submit a cover letter with your CV, this forms part of your application and CV’s will not be accepted without a detailed cover letter.

The closing date for submissions of CV’s and cover letter is Wednesday the 19th of November by 23:45pm. Applications must be completed through the advertised post on CHI.jobs by clicking ‘Apply for Job’.

Applications will not be accepted through direct email or any other method.

For informal enquiries for this specialty/department, please contact Kevin O’Farrell – kevin.o’farrell@childrenshealthireland.ie

For other queries relating to this recruitment process, please contact Talent Acquisition Specialist – Taurai.Machuwe@childrenshealthireland.ie

PLEASE NOTE:

CHI has transitioned to a process of a one commencement day per month for all new employees, CHI internal transfers and Secondments. This update to our Onboarding process is aligned to changes in our monthly/fortnightly payroll and with the launch of our new corporate induction program. This process enhancement ensures that we can thoroughly prepare for your arrival and facilitate a smooth transition in your onboarding journey.

It is important for you to note that if you do not have your pre-employments and mandatory training completed in time, your commencement date will be deferred to the next available date.

Below, you’ll find the list of commencement dates for 2025 and 2026 for your information.

• November 10th 2025
• December 15th 2025
• January 12th 2026 ( NCHD rotation only)
• February 9th 2026
• March 9th 2026