Patient Liaison Officer

Duties and Responsibilities:

• Support the development and implementation of patient feedback mechanisms.
• Support initiatives to improve patient engagement
• Provide information and support to patients/service users throughout their interaction with the hospital
• Support staff in the management of complaints with a focus on early resolution
• Assist patients in understanding the complaints process
• Support communication between patients, families and hospital staff
• Support the implementation of complaints management processes in line with national standards

Please refer to complete job description for a full list of duties and responsibilities