Patient Services Administrator, Blackrock

Grade IV Patient Services Administrator

• WTE (35 hours)
• Indefinite duration contract
• H.S.E. funded
• Based in Harold’s Cross

To provide professional and efficient administrative and secretarial services and to be the first point of contact for the Community Palliative Care Teams (CPCT) of OLH&CS and to line manage Grade III staff in IPU and Reception Desk.

The post holder will also be responsible for the delivery of comprehensive clerical, administrative, and operational support services within Blackrock Hospice and associated services, ensuring efficient patient administration and continuity of service delivery across inpatient, outpatient, and community palliative care services.

Essential Requirements

Qualifications:

• Leaving Certificate or equivalent state exam / equivalent experience
• Secretarial Qualification / related qualification / IT Qualification / associated modules

Experience:

• Expert working knowledge & proficiency of software packages including: Microsoft Office/Word/Excel/PowerPoint
• Excellent customer service skills
• Experience in managing high volume telephone calls / typing
• Line management / supervisory experience of staff

Desirable Requirements

Qualifications:

• Medical Diploma / Medical Secretary Qualification
• Management / Supervisory Qualification / Leadership Diploma

Experience:

• Medical secretarial experience
• Experience in a front line patient facing role
• Experience with multi-disciplinary team base role
• Database usage experience

Informal enquiries for this recruitment panel advertisement are most welcome. Please contact Jennifer Dempsey | Patient Services Manager | 01 406 8790| Jdempsey@olh.ie

A detailed Job Description & Person Specification can be downloaded below or by contacting the HR Department | hr@olh.ie

Latest date for receipt of applications is 12pm (noon) on Tuesday 26thMay 2026.

Our Lady’s Hospice & Care Services reserves the right to close the competition early should a sufficient number of applications be received.

Our Lady’s Hospice & Care Services is an equal opportunities employer and supports a smoke free environment.