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Payment Operations Administrator

Permanent TSBDundrum, DublinPermanent

Your Role:

The Operations division provides an extensive range of support services to both customers and other divisions of PTSB. The guiding principles of the Operations Division are based around service quality, operational excellence, cost effectiveness and customer satisfaction.

The successful applicant will report to the Assistant Manager of the Payment Operations Department to provide high quality service and support to ensure delivery of the payment related business objectives.

Your Team:

We are a fast paced mission critical team made up of different units; Payments, Clearing and FX Operations teams. Our primary focus is to ensure all payment obligations and settlement are met within agreed timeframes whilst adhering to Bank Policy and Procedures.

Your team will comprise of colleagues with varying levels of experience who are hardworking and keen to deliver a first class service for all our customers, internal and external.

Your Responsibilities:

·        Responsible for a variety of payment related data entry and administrative duties in an efficient manner.

·        Responsible for all day to day customer queries on anything payments related through phone, email or written correspondence within required SLA’s.

·        Provide on-going telephone and administrative support to customers and internal departments such as call centre, fraud and the branch network.

·        Provide support to the Payment Operations Assistant Manager on all queries and general admin work.

·        Ensure that all payments are processed accurately and in a timely manner in accordance with PSD Regulations.

·        Responsible for compliance related requested via our 3rd party provider and reporting of MI directly to management.

·        Provide ongoing support to customers, other business units within PTSB and third parties as required.

·        Due to the changing nature of work, we encourage flexibility and a willingness to tackle new activities as required.

·        Continuously review skills, and be flexible and open to feedback.

·        Ensure all regulatory and compliance standards are adhered to in full.

·        Follow up on alerts flagged by the AML monitoring system to identify potential sanctions violations or suspicious activities.

·        Perform enhanced due diligence (EDD) on high-risk customers and transactions to assess potential risks and compliance with sanctions regulations.

·        Collaborate with internal stakeholders such as Compliance, Legal, and Operations to escalate and resolve potential sanctions violations.



·        Ordinary Leaving Certificate (or equivalent) with a grade D3/O6/H6 at Ordinary Level in five Leaving Certificate subjects (including English and Maths)

·        Awareness of the regulatory environment in which the Bank operates.

·        Strong personal time management and organisation skills with ability to multi-task

·        Exceptional attention to detail.

·        Strong communication and interpersonal skills with an ability to encourage collaboration with colleagues to deliver a seamless service.

·        Ability to demonstrate initiative and follow through on tasks.

·        Strong command of MS Excel and other software systems & technical ability to learn department specific programs.


·        Experience in financial services in either an operations or customer facing role would be an advantage.

·        Knowledge of Swift and SEPA would be an advantage.

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