People Experience Technical Manager

We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports.

Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth.

We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level.

Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland’s water services and meeting the needs of the communities we serve for generations to come.

The Role:

The HR & People Experience function is responsible for providing strategic Human Resources 

support to the business units via a Business Partnering model. It supports the local 

implementation and application of HR policy and strategy and represent the needs of respective business functions to the HR centres of excellence, providing dedicated functional support across a wide range of HR practices. Additionally the function is responsible for the development and delivery of the Talent Acquisition & Recruitment, Employee Experience, Onboarding & HRIS Strategies to ensure it is appropriately aligning and integrating these across HR and Transaction Services to facilitate the delivery of UÉ’s objectives. 

The People Experience team partner with the Senior HR Management to align on objectives, and develop and manage the Talent Acquisition & Recruitment, Employee Experience, Onboarding, HRIS strategies and Workforce Planning. The team acts as trusted strategic advisors and subject matter experts to the Senior HR Leadership team in these areas. The team work closely with our partners in HRTS to ensure that strategies are operationalised successfully and that the HRIS system is utilised to its full capability. They are also responsible for KPI development and measurement and are responsible for the management and distribution of all people analytics to the business. 

Reporting to the People Experience Senior Manager, the People Experience Technical Manager is responsible for driving exceptional employee experience throughout the entire employee lifecycle at Uisce Éireann. The role holder will collaborate with HR Business Partners, managers,employees and related HR functions to support the development and implementation of initiatives that enhance employee experience and engagement, promote a positive work culture, and drive organisational success. The People Experience Technical Manager will work alongside the People Experience Senior Manager in driving Uisce Éireann’s people agenda and provide strategic guidance to the wider HR team, ensuring relevant best practices are implemented across the organisation.

Main Duties and Responsibilities:

• Support the People Experience Senior Manager in developing and driving out Uisce Éireann’s People Experience Strategy, ensuring it is aligned with and facilitates the delivery of Uisce Éireann’s strategic objectives

• Deliver strategic projects and people focused initiatives that have been identified as key enablers to the overall People Experience strategy 

• Implement employee experience and engagement initiatives, programmes, and events to foster a positive work culture and to provide insights on delivered initiatives

• Conduct regular employee engagement surveys and analyse feedback to identify trends, areas of improvement and employee satisfaction levels. Monitor employee experience and well-being metrics, and propose strategies to improve work-life balance and overall employee experience and well-being 

• Develop and lead initiatives, that develop the People Experience teams’ proposition, , promoting a positive culture and offering a service that meets the current and future needs of both Uisce Éireann and employees

• Develop and implement an enduring Sports and Social Strategy that fosters connection, wellbeing and sense of community across the organisation

• Continuously review, update and align People Experience strategies and initiatives to ensure they remain current, evidence based and responsive to organisational priorities and workforce needs

• Utilise data-driven insights to refine people experience strategies, processes, and initiatives

• Enable a culture of continuous improvement within the People Experience team by supporting the creation of process maps and standard operating procedures and ensuring that they are regularly updated, fit for purpose and compliant.

• Collaborate with onboarding and talent teams to assess and enhance the new joiner experience, based off feedback and evolving organisational needs

• Deliver communications to ensure employees are informed and engaged on the UÉ Employee Experience Strategy, programmes and initiatives

• Coordinate employee recognition programs celebrating and rewarding exceptional performance and contributions 

• Collaborate with benefit providers and wellness vendors to offer comprehensive wellbeing resources, programs, and services

• Act as a trusted advisor for management and employees on people experience and wellbeing related matters, providing guidance and support to resolve conflicts or issues

• Prepare reports and presentations to communicate findings and recommendations for Senior Management and the wider employee population 

General Duties and Responsibilities:

• Provide visible leadership for your team, coaching and developing them to achieve their full potential and deliver business objectives, promoting collaboration and highlighting the behaviours that are expected from everyone in the team.

• Collaborate with key internal stakeholders across the UÉ business.

• Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards. 

• Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives.

• Conducts duties and responsibilities in accordance with Uisce Éireann’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of UÉ business information and delivery of critical services, in accordance with the NIS Directive and any other relevant cybersecurity regulation

• Other duties as required.

Knowledge, Skills and Experience:

• Relevant third level qualification and or accreditation is desirable and or relevant experience in the area of HR, People Experience or Organisation Development. 

• A minimum of 7 years’ experience with a proven track record in leadership, change & transformation experience ideally in a similar utility, regulated industry or multistakeholder environment

• Proven ability to design and deliver people experience initiatives across the employee lifecycle

• Experience in designing and running engagement surveys and analysing results 

• Experience with HR Data and analytics to inform decision making at a senior level

• Practical experience in event and programme management

• Highly motivated individual, working to the highest professional standards and with proven ability to deliver results at a senior level

• Excellent analytical skills and ability to identify and analyse problems and potential improvements, and propose and implement solutions at a senior level

• Experience of developing and maintaining effective strategic partnerships with key stakeholders

• Proven track record with dealing with complex issues, proactively and in a timely fashion along with the ability to communicate complex information to others

• Experience of supporting policies, systems and controls and driving the implementation of progressive policies.

• You will have a proven track record in leadership, change & transformation experience ideally in a similar utility, regulated industry or multi stakeholder environment.

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