People Operations Coordinator

Our people make the difference. Here at PHX Ireland, we strive to be a place for everyone - where every one of us can be our true, authentic selves, every single day.

For us, individuality sparks new ideas, shapes new approaches and brings us powerful new perspectives. It’s the heartbeat of our innovation, creativity, and success. Which is why, at PHX Ireland, we don’t just embrace our differences – we celebrate them.

Across United Drug, McCabes Pharmacy, and TCP Homecare, in every location and every role, the way we work makes us who we are – and that’s something we are really proud of. Which is why we’ve summed up our ethos in our six PHX Ireland values; Customer focused, Quality

driven, collaborative, ambitious, innovative, and inclusive.

The People Operations team plays a key role in shaping PHX Ireland into a best-in-class HR function. We focus on building and improving systems and processes that deliver consistent, high-quality HR services across the business. This role is ideal for someone who enjoys working as part of a collaborative team and takes pride in delivering an excellent service experience. The People Operations team provides centralised HR support to multiple legal entities within PHX Ireland, offering great exposure across the organisation. You will thrive in a fast-paced, high-volume environment, where no two days are the same. The role involves providing timely and accurate HR administrative support, ensuring all tasks are completed efficiently while supporting employees and stakeholders throughout the business.

The People Operations Coordinator role sits in the HR Operations Team which sits within the HR Business Partner (HRBP) team for PHX Ireland. This role acts as the first point of contact for employee and manager queries and is responsible for managing HR cases via Salesforce.

Why You’ll Love Working With Us:

👶 Family comes first: Life Stage Policies including maternity and paternity pay

🛍️ Perks you’ll actually use: Generous in store discounts

💸 Pension Support: We contribute to your future

💰 We reward performance: annual bonus

💼 We’ve got your back: employee assistance programme and wellbeing initiatives

🌈 Belonging at Work: Inclusive, welcoming team culture where you’re valued for you.

What You’ll Be Doing:

• Provide accurate and efficient administrative support, helping to deliver a positive HR experience for colleagues across the business.

• Be the first point of contact for day-to-day HR queries, gaining hands-on exposure to a wide range of HR activities.

• Manage and maintain accurate colleague records ,ensuring information is kept up to date and handled with care and confidentiality.

• Proactively support and maintain HR and time management systems in line with company policies, building strong system and process knowledge.

• Assist in HR processes such as contract renewals, planned absences (including maternity and parental leave), and related communications, developing a well-rounded understanding of the employee lifecycle.

• update HR databases and help prepare regular reports and statistics, strengthening your analytical and reporting skills.

• Support invoice processing and work closely with payroll on colleague changes, gaining valuable cross-functional experience.

• You’ll assist with leaver processes, including benefits close-out, record management, and feedback collation where appropriate.

• You’ll also get involved in general HR administration and take part in projects and new initiatives as they arise—offering opportunities to learn, grow, and make a real impact.

• Support ER investigations and prepare documentation packs (i.e. for probation and performance management meetings).

What You’ll Need to Succeed:

• Highly organised with strong attention to detail.

• Professional, approachable, and able to build trust and credibility.

• A collaborative team player who enjoys working with others.

• Thrives in a dynamic, ever-changing environment.

• Positive, proactive, and brings a “can-do” attitude to their work

Knowledge and Skills:

• CIPD qualification at Affiliate level or recently graduated in HR (or working towards CIPD).

• Around 1 year’s experience in a similar HR or administrative role (graduate experience or internships welcomed).

• A good understanding of employment law, with an interest in continuing to develop this knowledge.

• Confident using Microsoft Office, particularly Word, Excel, and PowerPoint.

• Strong interpersonal skills, with the ability to build positive working relationships.

• Clear and effective communication skills, both written and verbal.

• Well-developed organisational skills, with the ability to prioritise tasks and solve problems.

• Comfortable working in a fast-paced environment and meeting deadlines.