Performance Delivery Coordinator

Grade and Salary F) €40,438 - €60,657 per year

We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports.

Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth.

We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level.

Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland’s water services and meeting the needs of the communities we serve for generations to come.

The Role: 

The Asset Operations function forms the cornerstone of service delivery to customers, protecting the environment and meeting regulatory standards as well as managing the majority of operational expenditure. The Asset Operations function has responsibility for operational and maintenance strategy, policies, planning and standard operating procedures for Water and Wastewater operations both nationally and regionally, ensuring that value for money and customer service is delivered. 

The Operations Support Team has responsibility for providing and managing effective business infrastructure and processes at a national level to support operational activities at site level.

Reporting to the Performance Delivery Supervisor, the Performance Delivery Coordinator will collaborate with the performance delivery team to drive and deliver end to end improvements to ways of working for Asset Operations, that focus on enhancing customer service, efficiency, operational effectiveness and employee experience.

Main Duties and Responsibilities:

• Champion a continual improvement culture and drive changes and improvements in the delivery of Asset Operations activities 
• Liaise with Asset Operations and Customer Operations to identify specific opportunities to improve work management processes and procedures to effectively serve the business and our customers
• Implement initiatives for improvements within Asset Operations, supporting testing/pilot of innovations and condition monitoring where appropriate
• Deliver face to face communications and presentations with individuals or groups of people
• Report on benefits sustained on specific strategic projects related to Asset Operations activities, to facilitate the recommendation of standardisation across locations/ functions where appropriate
• Collate the relevant documentation where improvement solutions information and/ or knowledge is to be shared across the business
• Assist in the implementation of specific Ways of Working (WoW) changes happening in the frontline Asset Operations teams facilitated by change agents in the Performance Delivery team and across Asset Operations
• Undertake assessments of skills and capabilities required to deliver business improvement across Asset Operations activities 
• Undertake employee and change communications and deliver the employee engagement strategy in Asset Operations, including supporting the development and delivery of Asset Operation-wide internal communications, leveraging the appropriate channels and solutions
• Support the delivery of the Asset Operations cultural integration plan and provide ongoing management and measurement
• Support the drive to embed the UÉ Safety Culture across Asset Operations ensuring you take an active role in prioritising Safety standards across your team
• Collaborate with key internal stakeholders across the Uisce Éireann 
• Support the delivery of the Uisce Éireann Transformation Programme by driving results required within Asset Operations and supporting organisation wide objectives
• Other duties as required

General Duties and Responsibilities

• Collaboration with key internal stakeholders across the UÉ business, including but not limited to; Asset Operations, Regional Operations, Customer Operations, Continuous Improvement, Workflow, Process Optimisation, Learning & Development, Technical Learning and Skills
• Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards
• Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives
• Other duties as required.

Knowledge, Skills and Experience:

• Strong interpersonal skills and ability to influence and work effectively with people
• Relevant third level qualification and or accreditation is desirable and/or relevant experience 
• Minimum of 2 years relevant experience required. Experience in a similar role in the water, utilities or similar industries is desirable 
• Proactive with ability to work on own initiative and with others to ensure success in the performance of a team
• Proven effective time management skills with the ability to prioritise and remain focused
• We work better together -proven ability to create and develop good working relationships to facilitate the accomplishment of work goals, coupled with the ability to gain commitment from others 
• Excellent verbal and written communication skills with the ability to convey messages in a clear and concise manner
• Strong Computer skills with a proficient working knowledge of MS Word, Excel, PowerPoint and Outlook
• Ability to set up ongoing processes and procedures to collect and review information
• We do the right thing- flexible with regard to working in a changing environment and the ability to adjust to new work structures, processes and requirements as necessary
• Proactively identifying new areas of learning and using newly gained knowledge and skills on the job
• We aim high - striving for quality and ensuring consistent high standards of work
• Full, clean and valid Irish category B driving licence is minimum requirement. Additional Driving License categories an advantage. A clean driving licence is defined as meaning that the applicant has not been convicted of an offence under the Road Traffic Acts (other than an offence for which the penalty is the imposition of penalty points).
• Willingness to travel 

The closing date for receipt of applications for this vacancy is 15/08/2025.

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