Personal Lines Agent

Job Summary

Zurich Insurance Europe AG is looking for a Personal Lines Agent in Wexford.

The successful candidate will work within the Personal Lines Team dealing directly with brokers on their policies, addressing policy renewals, new business and mid-term adjustments. Supporting the broker with their underwriting queries. The role provides an opportunity to get experience in the areas of; customer service, customer retention, policy administration, and sales – across our home and motor. 

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

As a Personal Lines Agent your main responsibilities will include, but not necessarily be limited to, the following:

-Deliver telephone-based support to customers on all aspects of general insurance underwriting

-Respond to customer queries relating to our products (home, motor & travel) in a timely and efficient manner – striving to exceed quality customer service

-Retain current customers in line with challenging business targets

-Identify upsell opportunities for additional policy benefits

-Contact targeted renewals to drive retention targets

-Build rapport & relationship with our potential and existing customers

-Identify cross-selling prospects for additional products and arrange follow-up calls with customers for future sales opportunities

-Focus on the achievement of challenging service levels with customer centricity crucial to all processes

As a Personal Lines Agent your skills and qualifications will include:

-Excellent phone manner & communication skills

-Good IT Skills (use of MS Office Products)

-Minimum of 2 honours in Higher Level subjects in the Leaving Certificate (or equivalent) or Third Level Qualification (minimum level 6 standard) or relevant work experience Experience in similar work environment – dealing with customers

-Experience within the insurance industry would be an advantage

-Completed or be in the process of completing CIP as a minimum and / or ACII qualification

-Demonstrate excellent verbal & written communication skills

-Have attention to details, ability to interpret data and ability to follow work through

-Have the ability to prioritise and manage own work while considering the greater impact on the team

-Have an enthusiastic, professional, positive and flexible approach that includes the ability to self-motivate

-Build rapport with our customers quickly & put the customer at the centre of everything we do

-Be resilient in the nature of our work and adapt to changing conditions

-Have good negotiation skills to close renewal offer & be target focused.

-Have quick learning capabilities and an aptitude for understanding the variable elements of insurance products

-Demonstrate solution focus in approach to work and dealing with stakeholders