Policy Business Analyst

Grade and Salary Grade E (€49,252 - €73,877)*

We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports.

Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth.

We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level.

Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland’s water services and meeting the needs of the communities we serve for generations to come.

The Role:

Customer Operations develop, deliver, and support excellent customer experience and service to both domestic and non-domestic customers within a regulated industry. Customer Operations is responsible for managing the customer relationship with the Customer Contact Centre, ensuring timely and accurate customer billing services and effectively implementing the Uisce Éireann customer strategy. 

Connections and Developer Services (CDS) are responsible for the customer engagement and stakeholder relationship management of all connections to the Uisce Éireann network. The CDS team manage the customer journey from development concept design, statutory planning process, pre-connection, technical design, site quality assurance, vesting of new asset and final connection and metering, including developing commercial/technical customer agreements, and managing customer funding in adherence to all technical standards, connection charging policy and governance requirements. CDS are responsible for delivering a highly effective customer service, including reviewing, and implementing solutions to meet changing customer needs. Collaboration with several key business partners is essential for the successful delivery of connections on behalf of the customer.

Reporting to the Policy Technical Lead, the Policy Business Analyst is responsible for supporting the implementation of policies related the delivery of connections and policies related to national government housing strategy; ensuring technical compliance and contributing to the overall efficiency of how Uisce Éireann can deliver and support government housing policy. The role will also include the evaluation and development of existing Uisce Éireann policy to ensure they match organsiational objectives; including the review and amendment of policy drafts, preparing and communicating suggested improvements to existing policies. 

Main Duties and Responsibilities:

• Support the development and revision of policies related to CDS activities including national Government policies
• Support report development and management of all policy areas for CDS activities – Internally and Externally as required
• Provide support in interpreting and applying policies, ensuring they meet industry standards and best practice. 
• Support the development of comprehensive documentation for policies, procedures and technical guidelines related to CDS activities or new Government Policy initiatives
• Analyse data, identify areas for improvement, and develop solutions to deliver policy change, including research, benchmarking, data gathering, and communication of recommendations to stakeholders.
• Support the development of messaging and communication of policy changes effectively to internal teams and stakeholders
• Facilitate periodic reviews and audits that will aid in the identification of areas for improvement allowing CDS to manage, change, and plan for the future in line with policy objectives.
• Support the analysis of data related to policy implementation and compliance, providing insights for continuous improvement
• Support the revision of delivery plans to National Government Policy, adhering to appropriate governance and policy
• Identify constraints and raise risks and issues as appropriate to the Policy Technical Lead in supporting Government Policy and Initiatives. 
• Support with any cross functional internal working groups to affect necessary changes to policy and support delivery of Uisce Éireann and Government Policy

General Duties and Responsibilities 

• Collaboration with key internal stakeholders across the UÉ business
• Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards. 
• Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives.
• Other duties as required.

Knowledge, Skills and Experience:

• Experience with a Work and Asset Management (WAM) system (e.g. Maximo), GIS (e.g. Esri ArcGIS) and Microsoft Customer Relationship Management (CRM – D365) is desirable
• Relevant third level qualification and or accreditation is desirable and or relevant experience
• A minimum of 3 years’ Experience in the water, utilities or similar industries is desirable
• Ability to assess / benchmark against other national / international utilities
• Ability to develop effective partnerships with a wide range of stakeholders and ability to look for and listen to diverse perspectives.
• Proven track record with dealing with complex issues, proactively and in a timely fashion along with the ability to communicate information to others
• Ability to communicate effectively and competently across different stakeholder groups. 
• Demonstrated ability to problem-solve including analytical thinking to get to the root of an issue.
• Ability to accurately assess and understand the impact of change.
• Strong analytical skills and ability to identify and analyse problems and make improvement decisions that benefit the team/communities through the use of data modelling to analyse your findings. 
• Demonstrate adaptability and the ability to change focus and direction in line with business strategy and requirements
• Highly motivated individual, proven track record in identifying opportunities for process improvements and innovation. 
• Ability to gather and analyse information and present it simply and effectively. 
• Experience in taking ownership of safety responsibilities and contributing to continuous improvement initiatives. 

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