Priority Support Agent

Corpay^ is currently looking to hire a Priority Support Agent within our Priority Customer Service Support division. This position falls under our Roomex line of business based Ireland.

Roomex is a global hotel booking platform for business travel. For many companies, booking hotels can be complex, uncontrolled and unmanaged. This means money left on the table, time-consuming administration and often dissatisfied travellers. Roomex simplifies the entire process. Connecting to every hotel in the world, Roomex presents the best options to the hotel booker, at the most competitive rates, and consolidates all payments into a single invoice.

As a fast-growing company, doubling year on year and with our proven ability to attract and retain customers, we are now at the exciting phase of scaling up all aspects of the company as we look to expand into new markets. A critical component of this is our continued investment in our support function. We are looking to scale out our Priority support team to ensure our customers receive best in class support. 

This role is fully remote and can be based anywhere within 2 hours of Irish Standard Time (GMT).

Role Responsibilities

• Answering all questions related to Roomex via email, phone & live chat, escalating when necessary.

• Own the customer experience and work to exceed customer expectations.

• Proactively look for solutions to problems and propose improvements if something could work better.

• Work closely with the team manager to ensure team & individual goals are achieved.

• Educate and empower our customers to become advocates of Roomex.

Soft Skills

• You love talking to people on the phone and building relationships with customers.

• You can empathise with customers in a genuine way that lets them know you care about their issues.

• You're a team player that can follow and lead as situations dictate.

• You’re enthusiastic about providing a 5 Star service to all clients.

• You're able to make decisions and solve problems on your own initiative.

• You're able to plan, organise and prioritise work.

Qualifications & Skills

• 2 + year’s experience in Customer Service or a customer facing role in the Travel Industry

• Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation.

• Fluent spoken & written English.

• Knowledge of common help desk/ticketing solutions a bonus.

• Knowledge of industry hotel suppliers and bedbanks a bonus.

Benefits & Perks

• 4 X Life insurance

• Pension scheme 5% employer contribution

• Private Healthcare

• 25 days Holiday (plus Holiday Buy/Sell)

• Access to benefits portal

• Access to LinkedIn learning