Product Specialist

What You’ll Get

The world is changing and it’s important we support our colleagues. People are at the heart of what we do at Primark so it’s essential we provide the right environment for you to perform at your best. That’s why we offer benefits that put you first.

Some of our benefits are:

• 27 days of leave, plus bank holidays and if you want, you can buy 5 more.
• Flexible Working, opportunity for an early Friday finish, and a subsidised cafeteria.
• Primark Perks – Discounts with some local partner business to our offices

Purpose of role:

The ePos Product Specialist’s role is central in the delivery of a quality service to our internal and external customers.In this varied and exciting role, you will be the internal SME responsible for the ePos landscape working in an environment of over 200 applications, multiple vendors and internal IT teams. This position will form an integral part of the Application Operations team, responsible for technical ownership, support and optimisation of the ePos solutions.

Key Requirements:

The ePos Specialist will have a strong technical background and experience with Retail (and/or ePos solutions)Working closely with the application support team and the wider Technology team they will be responsible for the maintenance and optimisation of the ePos landscape across the business. They will be responsible for identifying, designing and delivering related ePos strategies and solutions. As a product Specialist, they will provide technical assistance and direction to the wider team, ensuring that all technologies work effectively together. They will maintain the end-to-end architecture constantly looking at ways to improve or optimise.Specifically, the ePos Product Specialist will be responsible for the following:

Responsibilities

• Work across all technology teams to understand the impact to operations of new and existing solutions pertaining to key products
• Drive the delivery of ePos by working closely with the programme teams
• Participate in incident resolution pertaining to your area of expertise
• Guidance and governance for vendors, using your technical knowledge and expertise to influence and aid project governance and decision making
• Describing the structure, characteristics, behaviour, and other aspects of implementation and ePos to wider programme stakeholders.
• Champion best practice in application ePos within the organisation

Governance

• Govern the delivery of services from an ePos perspective
• Define ePos standards to which the delivery teams need to adhere
• QA delivery of services against defined ePos standards
• Impact assess changes to the ePos solutions
• Attend governance meetings QBR’s
• Responsible for assuring ePos changes through the change management process
• Co-ordinate the business continuity planning and regular DR Activities.
• Ensure that Audit points relating to POS are actioned within agreed timelines supporting with providing appropriate evidence.

Technical

• Provide technical guidance to the wider Technology team to improve the overall effectiveness of the services we deliver including active knowledge sharing
• Provide technical leadership and input into the resolution of all ePos related priority incidents and problems
• Manage communication in a pro-active manner with stakeholders who require the technical know-how
• Provide technical ownership of the ePos landscape
• Escalation point for product specific issues
• Communicate the impact of emerging technologies on the business
• Identify innovative solutions that enable optimisation of business process, cost and/or time
• Review all RFCs and changes pertaining to the ePos landscape as part of Primark’s Change Control process
• Support technical teams during Incident and Problem management activities
• Manage risk identification and risk mitigation strategies associated with the architecture
• Carry out Regular reviews of outstanding defects with 3rd parties, service, business stakeholders and ensure that defects are prioritised around biggest impacting issues.
• Ensure that patching and upgrades are carried out at necessary times to ensure that we are not exposed to risks or unsupported.
• Ensure that vulnerabilities are tracked and reported and remediated with the security standard timelines.

Key Skills / Requirements

• Excellent communication skills (written and verbal)
• Good understanding of core support processes
• Existing relationship with ePos vendor desirable
• Team player with demonstrable ownership of issues and ability to escalate when necessary
• Flexibility when it comes to supporting new technologies and a fast learner
• Proficient in creating and maintaining documentation with attention to detail
• Excellent problem-solving skills
• Highly motivated and supportive/team player with a strong service ethic

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