Product Support Specialist

What you will do

You will play a pivotal role within the Service team. The Product Support Specialist will be involved in a broad sum of diverse activities performed in the interest of delivering and supporting Terex brands via the Online Helpdesk. They will establish strong links with dealers around the global network.

Main Duties & Responsibilities

• Provide technical support to Terex Dealers & Field Service Engineers alike, over the Automated Helpdesk & Call Centre System and on-site deployment to enable swift resolution of technical issues.
• Provide accurate feedback to Dealers in a timely manner.
• Ensure proper logging of all issues.
• Keep track of Dealer issues until they are resolved by adhering to the agreed timelines.
• Generate technical reports for Technical Support Manager detailing the fault(s) found & repair method utilised to ensure in-field issues are clearly understood by providing all necessary information on those issues.
• Work with all internal groups, including, Marketing, Sales, Engineering, Product management Quality, Electrical.
• Identify Dealer learning & development needs.
• Tracking/Creating call log for each month.
• Deploy if required in support of the Dealer Network.
• Attend Quality & Technical Forums.
• Work flexibly to meet the needs of the department.
• Support Field Service & Training Departments, as required.
• Undertake additional activities such as attendance at events or conferences and involvement in project groups to further individual, service, and organisational development.

What you will bring

• Solid practical experience in Material Processing Industry business, Crushing & Screening segment.
• Comprehensive Industry Knowledge, with proven Troubleshooting, Creative Problem-Solving skills.
• Excellent written and verbal communication skills.
• GCSE English and Maths, or GCSE equivalent.
• Computer Literate – Able to use Microsoft Office systems.
• Ability to organise and prioritise workload.
• The ability to self-motivate.

This above description is non-exhaustive and there may be additional duties in accordance with the role.

We reserve the right to enhance our selection criteria at the short-listing stage, if required.

Why Join Us

• We are a global company, and our culture is defined by our Values — Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Check out this video! The Terex purpose
• Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm. 
• Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued.
• We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way.
• We are committed to helping team members reach their full potential.
• Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others to build a better world for generations. 
• We offer competitive salaries, Team Member bonus, hybrid working, healthcare scheme, generous holiday allowance, contributory pension, life assurance cover, employee stock purchase plan, free access to LinkedIn Learning, advancement opportunities, on site free parking, discount card, Job referral bonus scheme and access to global learning and development programs offering accredited and specialist training.