Programme Co-ordinator

Pay

Candidates will be appointed on the minimum point of the salary scale (€60,029) and in accordance with the Department of Finance guidelines. The rate of remuneration will not be subject to negotiation.

The incremental progression for this scale is in line with Government pay policy. The salary scale for this position is as follows:

Higher Executive Officer (PPC)

€60,029 €61,785 €63,537 €65,286 €67,044 €68,792 €70,547 €73,077¹ €76,546²

¹ After 3 years’ satisfactory service at the maximum. ² After 6 years’ satisfactory service at the maximum.

Entry will be at the first point of the scale. An exception may occur where an appointee has been serving elsewhere in the public service in an analogous grade and pay scale. In this case, the appointment may be assimilated to the nearest point of the advertised salary scale with their incremental date adjusted accordingly.

Please note the rate of remuneration may be adjusted from time to time in line with Government pay policy.

The Purpose of this Role Within the Relevant Business Unit and for HIQA as a Whole

The Programme Co-ordinator will support the delivery of high-quality communications and engagement activity across the disability services directorate. This role involves managing internal and external stakeholder relationships and activity to ensure consistent communication across the business administration function while working closely with the National Operations Manager and Deputy Chief Inspector for the Disability Services Directorate.

The person will lead day-to-day and future stakeholder engagement and communications for the Disability Services Directorate. This will include support with internal communication, external messaging, and creation of professional reports, stakeholder engagement, including in-person and webinar event co-ordination.

The role combines leadership, operational and quality improvement responsibilities. The position holder is required to work proactively and collaboratively within the team and wider organisation, and liaise with a range of external stakeholders ensuring the smooth operation of the communication and engagement function of the disability services directorate.

The person will have to respond effectively to incoming queries ensuring transparency and alignment to process and the work of the Office of the Chief Inspector and be able to analyse and synthesise data.

The post holder will also have to work closely with their respective management team to assist in overall management of the department, including at times assisting with carrying on the work of their counterpart when on leave.

Behavioural ExpectationsThe Way that HIQA People are Expected to Work to Role Model HIQA Values

The incumbent of this role is expected to demonstrate HIQA’s values in the delivery of everyday work and interactions with clients and colleagues by:

• Putting people first.

• Being fair and objective.

• Being open and accountable.

• Demonstrating excellence and innovation.

• Working together.

Common TasksTeam Member

• Seek clarity on the tasks associated with own role.

• Complete tasks in compliance with policies and procedures.

• Adhere to relevant legislation, standards and internal audits.

• Fulfil any mandatory or professional competency requirements.

• Maintain confidentiality and a professional approach.

• Raise any concerns in relation to workplace health and safety.

• Actively identify learning needs and development opportunities.

• Actively contribute as a team member.

• Follow direction and take on new and different tasks.

• Set and achieve performance goals that contribute to HIQA strategy.

• Regularly seek feedback to meet performance expectations and goals.

Common TasksManager

Team Management

• Set clear strategic direction and action plans for direct reports.

• Build team cohesion and cultivate an engaged, productive environment.

• Undertake regular coaching, performance feedback and development conversations with direct reports.

• Ensure direct reports access appropriate training and development.

• Plan for and manage recruitment activity and vacant roles.

• Manage staff retention and attrition effectively.

Operational Management

• Contribute to business planning and knowledge management.

• Forecast and manage resources in line with available budget.

• Ensure that policies and procedures in the area are current and adhered to.

• Ensure compliance with workplace health and safety standards.

• Meet audit requirements and ensure legislative compliance.

• Report on performance and relevant business measures as required.

• Identify risks and develop contingency plans where necessary.

• Identify inefficiencies and implement improvements to work practices.

Role Specific TasksThe Key Tasks and Activities Associated with the Role

The nature of the tasks and activities associated with the role will vary accordingly. It will involve:

• Assist, support and lead out where appropriate in the coordination of both internal and external stakeholder engagement activities (diary regular meetings, directorate-wide stakeholder and engagement initiatives including regional and national stakeholder events, contribute to the annual report, support with the development of overview reports, prepare submissions for internal and external HIQA newsletters – this list is not exhaustive).

• Identify, assist and where appropriate lead on the development of stakeholder engagement and communication strategies.

• Ensure information produced is accessible to a variety of audiences within the resources available.

• Support the team’s current and future engagement and communication activities and support colleagues in their skills and knowledge development in this area.

• Participate in the business planning process and operational planning to deliver a regulatory programme which ensures Business Planning Objectives are achieved.

• Assist with the preparation of reports including overview reports, annual reports and resident forum reports (this list is not exhaustive).

• Assist the team with the management and coordination of internal and external stakeholder engagement.

• Lead on or play an active role in the successful undertaking of relevant project work.

• Co-ordinate the review and response to submissions, correspondence, Freedom of Information requests and Data Access requests.

• Be competent in understanding and interpreting data to inform reporting.

• Ensure any information and data held in relation to this area is maintained in line with Information Governance policies.

• Liaise with colleagues at all levels in the organisation in order to meet objectives.

• Manage resources and workloads to ensure efficient use of time.

• Assist in the auditing of team activities.

• Support change management activities within the team and wider Directorate as required to meet emergent business needs.

• Provide support to work colleagues and undertake other ad hoc duties as required.

• Undertake other tasks as delegated by your line manager.

The contents of any role description are not exhaustive and are intended to be indicative of the scope of the role.

QualificationsThe Qualifications that are Essential to Effectively Meet the Requirements of the Role

In determining your eligibility, the following are the essential qualifications that will be assessed as part of the shortlisting stage of the selection process:

• A third-level qualification (minimum of Level 8 on the National Framework of Qualifications) or equivalent in a discipline deemed relevant by the Authority for the post of Programme Coordinator.

The Qualifications that are Desirable to Effectively Meet the Requirements of the Role

• A recognised qualification in stakeholder engagement, business or business management.

ExperienceThe Experience that is Essential to Effectively Meet the Requirements of the Role

In determining your eligibility, the following are the essential knowledge and experience that will be assessed as part of the shortlisting stage of the selection process:

• A minimum of three years’ relevant communication/administration experience that is aligned to the role specific tasks outlined above.