Project Administrator

Project Administrator
C/PA/B/1025
Fixed Term until June 2025 (Extension Subject to Funding)
Belfast
(Monday – Friday)
25 - 35 hours per week
£13.51 per hour
Purpose of Job
To work as part of a team of Administrators to process and deliver fuel support to households that have been identified to be in urgent need

What you’ll be doing:

• Assist Referrers / Referring Organisations with submitting applications on behalf of households
• Assess applications against a clear set of eligibility criteria.
• Process agreed high volumes of applications each day
• Process and issue fuel support within agreed timelines.
• Communicate with referrers and applicants to resolve queries relating to applications received
• Share knowledge and experience with your colleagues.
• Utilise different questioning techniques to help narrow down the available support and provide clear and concise next steps while always remaining professional confidential.
• Provide excellent customer service when dealing with queries received by the applicants, internal and external referrers.
• Building good working relationships with suppliers and registered organisations
• Transfer data accurately and in keeping with GDPR protocols
• Triage applicants via telephone using a strategically set out question bank.
• Accurately updating the client’s information to reflect the conversation and completing onward referrals based on the applicant’s response.

Essential Criteria

• A minimum of 4 GCSE’s or equivalent, including English Language and Maths
• Minimum of 2 years paid / unpaid in a processing / administrative role
• Experienced of customer interaction via telephone
• Good administrative presentation skills displaying accuracy and attention to detail
• Proven experience of communicating both orally and in writing
• Proven ability in the use of Microsoft package

Desirable Criteria

• Experience of processing high volumes of applications within a time limited period

Application packs are downloadable from https://bryson.getgotjobs.co.uk/home.


Please note, we reserve the right to close this role early.