Project Administrator

Purpose of Job

To work as part of a team of Administrators to process and deliver fuel support to households that have been identified to be in urgent need

Key Responsibilities

• Assist Referrers / Referring Organisations with submitting applications on behalf of households

• Assess applications against a clear set of eligibility criteria.

• Process agreed high volumes of applications each day

• Process and issue fuel support within agreed timelines.

• Communicate with referrers and applicants to resolve queries relating to applications received

• Share knowledge and experience with your colleagues.

• Utilize different questioning techniques to help narrow down the available support and provide clear and concise next steps while always remaining professional confidential.

• Provide excellent customer service when dealing with queries received by the applicants, internal and external referrers.

• Building good working relationships with suppliers and registered organisations

• Transfer data accurately and in keeping with GDPR protocols

• Triage applicants via telephone using a strategically set out question bank.

• Accurately updating the client’s information to reflect the conversation and completing onward referrals based on the applicant’s response.

There are a number of standard duties and responsibilities that all employees irrespective of their role and level of seniority within Bryson Charitable Group are expected to be familiar with and adhere to:

• Participate in all relevant training when required

• Participate in and provide monthly formal supervision and annual performance review

• Observe all relevant Health & Safety rules and regulations

• Carry out any other relevant tasks, which may from time to time, be required

• Promote and comply with Bryson Charitable Group policies on diversity and equality both in the delivery of services and treatment of others

• Ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity and in accordance with the provisions of the Data Protection Act and amendments

• Comply with Bryson Charitable Group protocols on the appropriate use of telephone, email and internet facilities

• Comply with the principles of risk management in relation to individual and corporate responsibilities

• Observe and adhere to all Bryson Charitable Group’s Policies & Procedures

This job description is a broad picture of the post at the date of preparation. It is not exhaustive and as such, the post holder will be expected to be flexible. It is recognised that jobs change and evolve over time and any necessary changes will be discussed with the post holder.

TERMS AND CONDITIONS:

Length of contract: Fixed Term 6 Months

Salary: £13.51 per hour

Hours of work: 25 - 35 hours per week

Holidays: 20 days pro rata

12 statutory days pro rata

Probationary Period: 2 months

Notice: 1 month

PERSON SPECIFICATION

Qualifications

A minimum of 4 GCSE’s or equivalent, including English Language and Maths

Experience

Minimum of 2 years paid / unpaid in a processing / administrative role

Experienced of customer interaction via telephone

Skills & Aptitudes

Excellent interpersonal skills and ability to develop working relationships

Good administrative presentation skills displaying accuracy and attention to detail

Proven experience of communicating both orally and in writing

Proven ability in the use of Microsoft package

Proven ability to work using your own initiative

Personal Qualities

Self-motivated

Able to operate in a busy office environment

Respect confidentiality

Flexible in their approach to work

Vision, Mission and Values

Candidates must respect and work within the Vision, Mission and Values of Bryson Charitable Group