QA Manager

The Role:

• Maintain site DAFM accreditation and ensure ongoing customer approvals through effective management of the QMS.
• Lead external and internal audits, including those conducted by DAFM, customers, and third-party certifiers.
• Develop and manage a robust internal audit program to ensure compliance with industry regulations and company standards.
• Own and maintain QMS documentation, ensuring timely review and alignment with current legislation and best practices.
• Investigate and manage all non-conformances arising from audits, customer complaints, and supplier issues.
• Oversee customer communications relating to quality, including handling requests, feedback, and complaints.
• Prepare quality performance data and present findings at management review meetings.
• Champion a culture of continuous improvement, collaborating with cross-functional teams to drive best practices.

The Person:

In-depth understanding of Quality Assurance principles within the FMCG sector.

• Strong technical expertise in high-risk production environments and knowledge of relevant food safety standards.
• Proven experience conducting audits and driving corrective/preventative actions.
• Excellent communication skills with the ability to build strong relationships across departments and with external stakeholders.
• High attention to detail, methodical approach, and a results-driven mindset.
• Proficient in quality systems software and general IT tools.

Qualifications and Experience:

Essential:

• Minimum 2 years’ experience in a Quality Manager role within FMCG.
• Demonstrable track record in managing audits and delivering measurable improvements in quality systems.
• Strong leadership skills with the ability to influence and support cross-functional teams.

Desirable:

• Level 4 Listeria Management qualification.

Experience working in a high-risk food production facility

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