Qualified Motor Technicians & Customer Service Advisor

Joe Mallon Motors is a family-run business and the main Renault and Dacia dealer for Kildare and Laois. We are also the new main Peugeot dealer for Kildare. We've two modern showrooms, at our locations in Naas and Portlaoise.

We also sell used cars of all makes and models, along with offering high-quality car servicing and financing options.

As a workplace, we ensure that all of our staff are supported, feel appreciated, enjoy their working day and are helped to learn and progress in their careers with us.

This is a great chance to work within a very successful motor dealership that rewards hard work and dedication and a company that offers you the opportunity to further your skills.

We are currently recruiting for the following roles:

1. Qualified Motor Technicians: Naas & Portlaoise

We are currently seeking to recruit Fully Qualified Service Technicians to join our team.

Experienced mechanics should have dealer experience. Formal skills training with a recognised automotive organisation is essential.

Experienced technicians should be skilled in all aspects of vehicle repairs and servicing including diagnostics and electronics.

You must be able to produce high quality work in a busy environment and be motivated through set targets, showing flexibility according to the needs of your team.

You will be a committed individual with a positive, 'can do' attitude, and willingness to work as part of an effective team.

You will have good communication skills to ensure the smooth and efficient flow of work through the workshop, making sure you liaise with other team members to meet and exceed customer expectations.

Requirements:

• Carry out fault diagnosis, service, and repair.
• Ensure faults are accurately diagnosed and report to workshop controller as required on vehicle condition, safety, reliability and performance.
• Indicate to workshop controller possible future faults and repair requirements.
• Ensure that quality procedures relating to the function laid down by the Company are adhered to at all times.
• Ensure all procedures relating to service books and service, repair and warranty are carried out.
• Maintain all records and paperwork relevant to the function, ensuring they are accurate and up to date at all times.
• Issue customers with video of required work to be carried out on vehicle.

To apply for this role, please send your CV and a cover note to receptionnaas@joemallonmotors.ie

2. Customer Service Advisor: Naas

Joe Mallon Motors Naas have an excellent opportunity for an experienced Customer Service Advisor.

Please note that prior experience in a customer service role is essential.

Duties include:

• Dealing with customer requirements for service and repair in an efficient and courteous manner to ensure the highest standard of Customer Service.
• Organising the loading of the workshop in an efficient manner to ensure efficient utilisation of workshop capacity.
• Carrying out customer follow up and prospecting activities to maintain and build the volume of work within the workshop and provide the sale of accessories and parts.
• Maintaining manufactures showroom standards.
• To maintain an accurate filing system, ensuring security and confidentiality of data.
• Dealing with customer queries in person, online and over the phone.
• Reception, secretarial and general office duties.

Requirements:

• High level of computer literacy.
• Excellent attention to detail.
• High standard of personal presentation at all times.
• Must be able to work well within an extremely busy environment.