Quality and Compliance Officer

Respond is one of the largest housing associations in Ireland, providing social housing and homeless services. Our vision is that ‘every family and individual in Ireland will have high quality housing as part of a vibrant and caring community’. We are growing rapidly in response to the housing crisis and are now looking for the right person who has the passion and skills to help us realise our vision.

Respond is committed to equal employment and growing a diverse workforce. If you do not “tick every box” there are likely other valuable attributes and skills that you have, that would make you a great fit for the organisation. We welcome applications from people of all cultures, nationalities, genders and from anyone who has historically faced social exclusion. If you feel this role is for you, then please apply.

Position: Quality and Compliance Officer

Location: Waterford/Hybrid

Reporting to: SHEQ (Safety, Health, Environmental, Quality) Manager

Terms: Permanent Contract – 39 hours per week

Salary Range: €40,000-€45,000 (depending on experience)

Role Overview

The Quality & Compliance Officer is responsible for ensuring the highest standards of quality, compliance, and operational readiness across housing developments, from initial handover through to ongoing property management.

The role combines quality assurance, compliance oversight, and the mobilisation of new developments, ensuring all assets, services, and processes meet regulatory, safety, and organisational standards. The postholder will work closely with internal teams, contractors, and external stakeholders to support efficient onboarding, robust quality control, and continuous improvement across housing operations.

Key Responsibilities

Quality Assurance & Inspections

• Conduct regular audits of internal processes across housing projects, upgrades, and property management activities to ensure compliance with quality standards and regulations, identify areas for improvement, and provide training and guidance to staff to support continuous quality enhancement.
• Attend site visits and handovers for new developments to assess compliance-related assets and communal infrastructure.
• Identify all assets requiring inspection, servicing, and cyclical maintenance (e.g., fire safety systems, lifts, mechanical & electrical systems, water systems).

Compliance & Regulatory Oversight

• Ensure all properties, assets, and services meet Irish regulatory, safety, and housing compliance requirements at handover and during ongoing management.
• Maintain up-to-date knowledge of relevant legislation, building codes, and industry standards.
• Support the development and maintenance of compliance registers and planned maintenance schedules.

Asset & Data Management

• Ensure all compliance-related attributes are correctly assigned to properties and communal assets.
• Maintain high-quality data standards to support reporting, audits, and regulatory reviews.

Documentation, Reporting & Audit Support

• Prepare reports highlighting findings, risks, and recommendations for process and systems improvement.
• Support internal and external audits, inspections, and regulatory submissions.

Stakeholder & Contractor Coordination

• Attend and contribute to mobilisation meetings, site demonstrations, and system commissioning.
• Build effective working relationships with contractors, consultants, and stakeholders.

Training & Continuous Improvement

• Provide guidance and training to staff and contractors on quality standards, compliance requirements, and best practices.
• Identify opportunities to improve mobilisation processes, quality control measures, and data management.
• Contribute to the development of standard operating procedures and quality management systems.
• Promote a culture of quality, compliance, and continuous improvement across the organisation.

Knowledge, Skills & Experience

Essential

• Experience in housing, property management, facilities management, construction, or compliance-related roles.
• Strong understanding of building services and compliance requirements (e.g., fire safety, water hygiene, lifts, electrical systems).
• Experience with asset management or housing management systems.
• Strong organisational, analytical, and problem-solving skills.
• Excellent communication and stakeholder engagement abilities.
• Ability to work independently and collaboratively in a fast-paced environment.
• Full clean driving licence and willingness to travel to sites.

Desirable

• Knowledge of Irish housing regulations and compliance standards.
• Ability to interpret technical drawings, specifications, and O&M manuals.
• Experience in mobilisation/onboarding of new developments.
• Familiarity with procurement processes and contractor management.

Key Competencies

• Attention to detail and accuracy.
• Planning and organisational skills.
• Analytical thinking and problem-solving.
• Stakeholder management and collaboration.
• Technical awareness.
• Initiative and adaptability.