Quality Assurance Administrator

RCSI is a community of academic, research, clinical and professional staff working collaboratively to lead the world to better health. Here, you will thrive in an innovative and inclusive atmosphere and your personal development and wellbeing will be supported. We invite you to join us to help deliver on our exciting mission “To educate, nurture and discover for the benefit of human health”.

For each of the last six years, RCSI has been positioned in the Top 300 of universities worldwide in the Times Higher World University rankings. We are proud to announce that RCSI has ranked first in the world for “Good Health and Well-being” in the Times Higher Education #SDG Impact Rankings 2023. This reflects our commitment to supporting people of all ages to live healthy lives and our work to promote the concepts of well-being and positive health. Our values of Respect, Collaboration, Scholarship and Innovation continue to unite and direct our purpose.

Innovating for a Healthier Future 2023-2027 is RCSI’s new five-year strategic plan. Through it, RCSI will enhance human health by meeting the health workforce needs of society, creating the insights and inventions that drive health improvements, and working in partnership with patients and the public in support of better health and well-being for all. The strategy unites the RCSI community in supporting the UN Sustainable Development Goals – with a particular focus on Goal 3, which targets good health and well-being.  More details about RCSI can be found at www.rcsi.ie; in particular, I would point potential applicants towards the 2023 Institutional Review document, which gives a comprehensive overview of RCSI’s governance and breadth of scope – Access here

We seek candidates whose experience to date has prepared them to contribute to our commitment to the “Race Equality Action Plan 2021-2024” at RCSI. Our students come from all walks of life and so do we. We hire great people from a wide variety of backgrounds. This makes our university stronger and ensures we hire the best talent.

The Quality Enhancement Office (QEO)

The role of the Quality Enhancement Office (QEO) is to support the implementation of the RCSI Quality Framework by coordinating activities and collecting the data needed to allow us to continually assure and develop the quality of all aspects of RCSI’s provision. The main activities of the QEO are coordination of RCSI’s engagement with external quality assurance requirements; management of internal quality reviews; collection and analysis of regular and bespoke survey data; promotion of quality enhancement activity. The QEO engages with colleagues in all RCSI schools, faculties, professional support departments and internationally to deliver on these activities.

The objective of this post is to proactively provide a high-quality administrative support service to the Quality Enhancement Office. The postholder will report to the Head of the QEO but will also be directed by their nominee(s).

Specifically, the duties of the post are:

Quality Evaluations and Surveys

Coordinating the accurate deployment of surveys in line with the survey calendar.

Creating, updating, testing and meticulously proofreading surveys within the online survey platform.

Checking survey progress and managing survey reminders to maximise engagement from participants.

Supporting survey report generation e.g. downloading survey data, supporting open-ended comment analysis, data cleaning.

Liaising with other departments and class reps/Students Unions in relation to survey content approval and to support survey promotion.

Supporting promotional activities around surveys e.g. creating promotional materials (posters, social media content) and participating in survey-related events.

Quality Reviews

Providing administrative support in the planning, delivery and implementation of the RCSI cycle of internal quality reviews.

Supporting quality review processes including:

Liaising with the school/department undergoing review in the coordination of review activities.

Planning and coordination of review logistics to include site-visit schedules, venue bookings, catering and technical requirements.

Liaising with Review Group members to coordinate their logistical requirements for travel, accommodation, expenses and payments.

Managing and preparing review documentation and presentations including proofing/formatting documentation and supporting the design process.

Coordinating site-visit activities to include securing relevant stakeholders for review processes, managing diary invitations and preparing participant name plates and information.

General

Establishing effective working relationships with key stakeholders internally and externally to ensure full buy-in and implementation of quality initiatives.

Supporting the development and maintenance of quality enhancement initiatives including thematic analysis of review outcomes; quality improvement planning processes, case study development and the RCSI Annual Quality Forum.

Preparing, reviewing, updating quality-related documentation related to the position as required.

Scheduling, attending and keeping records and minutes of meetings as required.

Creating and maintaining filing systems.

Supporting RCSI’s engagement with external quality requirements.

Being flexible and responsive to colleagues and stakeholders.

Complying with statutory legislation and department rules and requirements in furtherance of your own and general staff welfare and safety.

Undergoing programmes of training and development as may be required from time to time.

Representing the best interests of RCSI and the QEO Office at all times.

General administrative duties.

Performing other duties as may be required.

Knowledge & Experience:

The successful candidate will ideally possess and demonstrate the following:

Strong organisational and administrative skills.

Excellent attention to detail.

Strong interpersonal and influencing skills.

Excellent written and spoken English.

Strong IT skills (including MS Office Suite) and ability to rapidly upskill on IT systems.

The ability to focus on and produce results and prioritise objectives.

An ability to work on multiple projects simultaneously.

Ability to seek and find ways to enhance processes and procedures.

The capacity to work independently and yet seek input to make decisions and meet deadlines.

The ability to work on one’s own initiative as well as in a team environment.

Willingness to work flexibly with and responsively to colleagues and tasks.

Experience and a proven track record in a similar role would be an advantage but is not a requirement.

We are all too aware that imposter syndrome and the confidence gap can sometimes stop fantastic candidates putting themselves forward, so please do submit an application — we’d love to hear from you.

Application Process

Please apply online through the RCSI careers portal before the closing date with your CV and cover letter.

Informal Enquiries can be directed to JRCSI Recruitment at recruitment@rcsi.com. Please note we do not accept CVs directly.

Employee Benefits

RCSI make sure you have the resources you need to thrive by offering a wide range of benefits in areas including time away, finance, community, health, and well-being and insuring your financial future. Below are some additional benefits available to you as an RCSI employee:

Minimum of 20 days annual leave, plus an additional 6.5 Privilege days

Flexible/hybrid working options for colleagues across many roles

Additional leave options incl. paid maternity leave, paternity/parental leave, study leave

7% Employer pension contribution

Onsite gym €10 per/mth incl. classes and PT sessions

Childcare support 20% discount at Giraffe

Free eye test and annual flu vaccination

TaxSaver commuter tickets and Bike to Work schemes

A site sustainability team focusing on the environmental initiatives; Green Campus Initiative ’

Competitively priced café and restaurant

Equality, Diversity & Inclusion forums, and network groups

Employee assistance programme with Spectrum Life

Learning and Development training programmes incl. LinkedIn Learning for career progression

Discounted services incl. GP visits, 10% off dental, staff parking, mobile tariffs, Group Scheme discount on numerous brands

Sports and social club incl. yoga, Pilates, fitness classes, Zumba, running club, social evenings, Summer BBQ

Ticket Draws for events including; Rugby, Taste of Dublin, Dublin Horse Show, theatre, music & comedy events