Quality Assurance Coordinator

The Quality Assurance & Compliance Co-Ordinator ensures that all homecare operations within the assigned Dovida office meet internal and external compliance standards. This includes adherence to Dovida Brand Standards, ISO frameworks, safeguarding requirements, and regulatory obligations. The role supports a culture of continuous improvement and change management, guiding teams through compliance processes, embedding consistent practices, and using technology (Unique IQ) to drive quality, accountability, and transparency. (Can be amended to any new systems)

This function ensures accuracy in timekeeping, service verification, and payroll alignment.

Additionally, the Quality Assurance Co-Ordinator provides proactive support to new caregivers, helping them understand compliance expectations, system use, and safe working practices from the outset. The role will also begin preparing the framework for future monitoring of under- and over-worked shift patterns and related comments, ensuring workforce wellbeing and balanced service delivery once this initiative is introduced.

Core Responsibilities

A. Exceptions Management

B. Escalation & Support Process

C. Continuous Improvement & Reporting

E. Governance & Quality Assurance 

F. Compliance & Audit Administration

 G. Incident & Accident Oversight (Vi Clarity System)

H. Compliance Controls for Key Stakeholders