Quality Assurance Officer

Quality Assurance Officer

City Education Group

City Education Group has an established record of delivering high quality learning experiences to students, enabling the achievement of educational and career goals across a broad spectrum of subjects. The Group comprises two colleges across the educational spectrum, from second level through third level, professional and QQI courses, to CPD and English language teaching. For over a decade, CEG has been at the forefront of providing a diverse array of comprehensive training and educational programmes across various innovative delivery methodologies. With a steadfast commitment to excellence, CEG's offerings encompass a rich variety of courses designed to cater to a broad range of students.

CEG is now seeking a suitable candidate to join our team as a Technical Writer. The Technical Writer will play a key role in producing, editing, and maintaining high-quality documentation that supports institutional policies, quality assurance (QA) frameworks, and operational procedures. They will ensure that all documentation meets institutional and regulatory quality assurance standards and is managed through effective revision control.

This role also includes providing secretarial and administrative support to key academic governance bodies such as Academic Board and its subcommittees.

Principal Duties

Policy and Procedure Development

• Draft, revise and maintain institutional policies, procedures and guidelines in line with Quality and Qualifications Ireland (QQI) standards and institutional QA frameworks.

• Ensure all policy documentation is clear, accurate, consistent and approved through formal governance structures.

• Maintain a central repository of policy documents and ensure appropriate review and publication cycles.

Quality Assurance and Compliance

• Support the Quality Directors and related departments in documenting QA procedures, audit findings and continuous improvement processes.

• Assist in preparing institutional documentation for internal and external quality reviews, audits and accreditations.

• Contribute to developing templates, style guides and quality checklists for documentation consistency.

Revision Control and Documentation Management

• Manage document lifecycle processes, including drafting, review, approval, publication and archival.

• Maintain version control and metadata tracking in compliance with institutional document management policies.

• Implement document naming conventions and ensure appropriate access permissions.

Governance and Committee Support

• Provide secretarial and administrative support to Academic Board and its subcommittees as required.

• Prepare agendas, circulate documentation, record minutes and monitor follow-up actions.

• Liaise with Chairs, Deans, and Academic staff to coordinate submissions, reports and meeting documentation.

Communication and Collaboration

• Work closely with academics and staff to gather accurate content and ensure consistency across documentation.

• Contribute to process improvement initiatives in documentation governance.

Qualifications & Experience.

The Ideal Candidate will have:

• Bachelor’s degree in English, Communications, Technical Writing or related discipline.

• 3-5 years’ experience in technical writing or documentation role, ideally within Higher Education.

• Familiarity with Irish Higher Education quality frameworks (NFQ, QQI Core Statutory QA Guidelines)

• Demonstrated experience writing or managing institutional policies, QA Documentation, or procedural manuals.

• Understanding of data governance and accessibility.

• Strong knowledge of document control and revision management systems.

• Excellent writing, editing and proofreading skills with attention to detail, accuracy and consistency.

• High level of IT proficiency including MS Office, Adobe Acrobat and online collaborative/document management platforms.

• Strong interpersonal and communication skills for working across academic and administrative functions.

• Ability to manage time, workload and other resources effectively.

Person Specification

• Self-starter with the ability to work independently and exercise sound judgement.

• Excellent organisational and time-management skills, with the capacity to manage multiple projects and strict deadlines.

• Strong attention to detail, ensuring accuracy and consistency.

• Excellent written and verbal communication skills, including the ability to adapt tone and style for different audiences.

• Analytical and structured approach to be able to interpret complex information and present it clearly.

Key working relationships

• Director of Quality for Teaching, Learning & Assessment

• Director of Quality for Academic Affairs

• Deans of Faculty

• Programme Leads and Coordinators

• Faculty and professional staff across all disciples

Job Type: Full-time

Location: Dublin 2 & Remote

Reports to: Directors of Quality