Quality Assurance Officer

Quality Assurance Officer

City Education Group

City Education Group (incorporating City College Dublin and Ashfield College) has an established record of delivering high quality learning experiences to students, enabling the achievement of educational and career goals across a broad spectrum of subjects. The Group comprises two colleges across the educational spectrum, from second level through third level, professional and QQI courses, to CPD and English language teaching. For over a decade, CEG has been at the forefront of innovative and flexible education delivery, underpinned by a strong institutional commitment to quality, academic governance and continuous improvement.

We are now seeking a Quality Assurance Officer to support the development, documentation and maintenance of institutional quality assurance systems and academic governance processes. The role is central to ensuring that CEG’s policies, procedures, and programme documentation meet internal standards and external regulatory requirements, particularly those of Quality and Qualifications Ireland (QQI).

The successful candidate will also provide secretarial and administrative support to key academic governance bodies including Academic Board and its subcommittees and will contribute to the documentation of academic programmes across the Group.

Job Type: Full-time

Contract: Permanent

Location: Dublin 2 & Remote

Reports to: Directors of Quality

Salary Range: €45-€50K DOE

Principal Duties

Policy and Procedure Development

• Draft, revise and maintain institutional policies, procedures and guidelines in line with Quality and Qualifications Ireland (QQI) standards and institutional QA frameworks.

• Ensure all policy documentation is clear, accurate, accessible, consistent and approved through formal governance structures.

• Maintain a central repository of policy documents and ensure appropriate review and publication cycles.

Quality Assurance and Compliance

• Support the Quality Directors and related departments in documenting QA procedures, audit findings and continuous improvement processes.

• Assist in preparing institutional documentation for internal and external quality reviews, audits and accreditations.

• Contribute to the ongoing development of standardised templates, style guides and quality checklists to support consistency across programme and QA documentation.

• Support programme development activity by ensuring alignment between programme design, learning outcomes, assessment strategies and institutional QA policies.

Governance and Committee Support

• Provide secretarial and administrative support to Academic Board and its subcommittees as required.

• Prepare agendas, collate and circulate documentation, record accurate minutes and monitor follow-up actions and decisions.

• Liaise with Chairs, Deans, and Academic staff to coordinate submissions, reports and meeting documentation.

• Follow up on action items ensuring effective on time completion by all.

Technical Writing, Document Control and Revision Management

• Manage the full document lifecycle, including drafting, consultation, review, approval, publication and archival of QA and academic documentation.

• Implement and maintain effective version control, metadata tracking and document naming conventions in line with institutional document management policies.

• Ensure documentation complies with data governance, accessibility and records management requirements.

• Contribute to programme development, including the preparation, evaluation, and ongoing quality assurance of programme and module descriptors, ensuring alignment with institutional standards, regulatory requirements, and best practice.

Communication and Collaboration

• Work collaboratively with academic and professional service staff to gather accurate information and translate complex regulatory and academic content into clear, user-friendly documentation.

• Contribute to ongoing improvement in QA processes, documentation governance and academic reporting practices.

Qualifications & Experience.

The Ideal Candidate will have:

• Bachelor’s degree in English, Communications, Technical Writing, Education or related discipline.

• 3-5 years’ experience in technical writing or documentation role, ideally within Higher Education.

• Demonstrate familiarity with Irish Higher Education quality frameworks (NFQ, QQI Core Statutory QA Guidelines)

• Experience drafting or managing institutional policies, QA Documentation, or procedural manuals.

• Strong understanding of document control, revision management and information governance.

• Excellent writing, editing and proofreading skills with exceptional attention to detail, accuracy and consistency.

• High level of IT proficiency including MS Office, Adobe Acrobat and online collaborative/document management platforms.

• Strong interpersonal and communication skills for working across academic and administrative functions.

• Proven ability to manage multiple priorities and deadlines in a structured and methodical manner.

Person Specification

• Highly organised self-starter, capable of working independently and exercising sound judgement.

• Strong analytical skills with the ability to interpret complex academic and regulatory information and present it clearly.

• Excellent written and verbal communication skills, with the ability to adapt tone and style for diverse audiences.

• Able to influence, negotiate, and engage stakeholders effectively to achieve shared goals.

• Detail-oriented, with a strong commitment to quality, accuracy, and continuous improvement.

Key working relationships

• Directors of Quality

• Deans of Faculty

• Programme Leads and Coordinators

• Faculty and professional staff across all disciples

• Executive Leadership Team