Re-turn Field Agent

Overview

We are seeking motivated and reliable Field Agents to support the Re‑turn programme across the Laois/Offaly region. This role is ideal for someone who enjoys working independently, engaging with retailers and stakeholders, and representing the organisation in a professional and solution‑focused manner.

To be considered for this role you must be located in the Laois/Offaly area. Unfortunately, applications from outside this region will not be accepted.

Key Responsibilities

• Conduct on‑site visits to retailers, collection points, and partners to ensure compliance with Re‑turn processes and standards
• Provide guidance, training, and support to retailers on system usage, operational requirements, and best practices
• Monitor and report on site performance, equipment issues, and operational challenges
• Act as the primary point of contact for assigned locations, building strong working relationships
• Complete field reports, documentation, and updates in a timely and accurate manner
• Escalate issues to the appropriate internal teams where required
• Support rollout activities such as Bulk RVM launches and other projects within the region
• Represent the Re‑turn brand professionally at all times

Skills & Experience

• Strong communication and interpersonal skills
• Ability to work independently and manage a regional schedule
• Experience in field operations, retail support, customer service, or compliance (preferred but not essential)
• Problem‑solving mindset with a practical, hands‑on approach
• Full clean driving licence and willingness to travel outside of home county
• Comfortable using mobile apps, reporting tools, and basic digital systems

Personal Attributes

• Professional, approachable, and confident engaging with retailers
• Organised and dependable with strong attention to detail
• Adaptable and comfortable working in a fast‑moving environment
• Positive attitude and commitment to delivering high‑quality support

Location

• Laois/Offaly region (field- based)