Reception Officer (Welfare Support Officer)

Reception Officer (Welfare Support Officer) International Protection Accommodation Centre

We are seeking a suitably qualified and experienced Reception Officer (Welfare Support Officer) to join our team at an International Protection Accommodation Centre.

The successful candidate will support residents in identifying and addressing their individual welfare and special reception needs, working closely with the Centre Manager, centre staff and external agencies to ensure appropriate supports are provided.

Key Responsibilities

• Identify and assess residents' initial welfare and special reception needs.
• Conduct and regularly review individual resident risk assessments, identifying potential risks and implementing appropriate measures in collaboration with centre management.
• Assist with the induction of new residents, their integration into the centre and the provision of ongoing supports.
• Support residents with their integration, independence and access to local services.
• Liaise with healthcare providers, schools, statutory agencies, NGOs and other support organisations.
• Identify and appropriately refer safeguarding concerns and vulnerable residents requiring additional support.
• Provide guidance to centre staff on recognising and responding to residents' welfare needs.
• Maintain accurate records, complete monthly reports and escalate urgent welfare concerns.
• Ensure compliance with relevant safeguarding, child protection, confidentiality and health and safety policies.

Qualifications and Experience

Essential:

• NFQ Level 7 qualification in Social Care or an equivalent relevant qualification or above.
• Minimum of 3 years' relevant experience in social work, social care, welfare support or an equivalent role.
• Strong communication, interpersonal and organisational skills.
• Good understanding of safeguarding, child protection, risk assessment and supporting vulnerable individuals.
• Ability to work independently and collaboratively with centre management and external agencies.

Desirable:

• At least 1 year's experience working with International Protection applicants, refugees or vulnerable communities.
• Experience working with NGOs, humanitarian organisations or in conflict-affected environments.
• Knowledge of the Irish International Protection system and relevant support services.

Reporting Structure

The successful candidate will report directly to the Centre Manager and work closely with the wider management and welfare support team.

How to Apply

Interested candidates should submit their CV and a brief cover letter outlining their qualifications and relevant experience.